Re: OFFICIAL: 991 Turbo and Turbo S
mc3744:
When I bought the Cayenne and the 911 I also got a full insurance coverage (from Porsche) and the Car service agreement (full maintenance coverage). Mostly because I didn't want to have to bother anymore with car issues.Last week a stone hit my windshield (on the Cayenne) and I called Porsche to arrange for the replacement. I discovered that Porsche's insurance covers up to 1k Euro for "crystals", but the windshield change costs 1,5k. While it's pretty obvious that anyone who spends this kind of money will be able to afford the extra 500 euro, I stil find it quite annoying in principle.Don't they know the cost for their own windshields?!? They issue the insurance and then they call me to tell me the cost is higher than their insurance! It's a pretty poor service performance. Wouldn't you say?On top of that, some of you may remember that after my new TTS got stuck 2 weeks for an unknown problem, they gave me a Porsche watch to apologize for the discomfort.I haven't been able to use it since! The watch has a long rubber band that needs to be properly cut.Porsche told me to take it to a jeweler. I took it to a jeweler and to a watch shop. The first wasn't able, the second told me they knew the watch, that it was complicated and to take it back to Porsche.As you can imagine I can devote only so much time to the watch ;) I took it back to Porsche and asked them to kindly find a way or to keep it. It's been two months since I "got it", Porsche is still "working on it" :DThey don't really seem to grasp the concept of luxury service, do they?But maybe I'm just too spoiled :)
Sorry to hear about the annoyances regarding the windshield and the watch. The watch story is actually funny...and sad at the same time. They give you a gift and then you are on your own. Nice. This is Porsche Italy, trust me. I couldn't be happier with Porsche Germany and since they read this stuff here, maybe it helps your problem(s) a little bit too.
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RC (Germany) - Rennteam Editor Porsche 991 Turbo S, Porsche Boxster S (981), BMW X3 35d (2013)