Is the Porsche warranty worth having ?
Recently my 997 Turbo started losing pressure from the left rear tyre, so I took the car along to a local performance tyre specialist to check it out. They found a broken screw in the tyre, BUT when they removed the tyre they also found some serious cuts on the inside, nowhere near the screw hole. Their view was a manufacturing defect which could have potentially serious safety issues.
They offered to replace the tyre sending the original back to Bridgestone for a refund, but I said as the car is still under warranty I'd get Porsche to have a look and to check the other rear tyre.
So I took the car along to the OPC who photographed the problem area in the tyre and sent the results to the Porsche warranty department. Today I got a phone call from the OPC saying that the warranty department wouldn't replace the tyre 'as it was probably the specialist tyre company that had caused the cuts when taking the tyre off the rim'
I couldn't believe them to be such a bunch of tossers.
So I spent Pounds105,000 on a new turbo and they wouldn't even speak to me sensibly about replacing a tyre, which I doubt costs Porsche more than Pounds100. Plus of course the obvious safety implications, if I'd crashed and it was found that the tyre was faulty then it would have cost Porsche a lot more than just a tyre !
I've heard other much more serious problems with Porsche warranty in the UK, is this just me or are they this bad everywhere. Having owned BMW's and Mercedes where the warranty is excellent, I find the response from Porsche staggering.
They offered to replace the tyre sending the original back to Bridgestone for a refund, but I said as the car is still under warranty I'd get Porsche to have a look and to check the other rear tyre.
So I took the car along to the OPC who photographed the problem area in the tyre and sent the results to the Porsche warranty department. Today I got a phone call from the OPC saying that the warranty department wouldn't replace the tyre 'as it was probably the specialist tyre company that had caused the cuts when taking the tyre off the rim'
I couldn't believe them to be such a bunch of tossers.
So I spent Pounds105,000 on a new turbo and they wouldn't even speak to me sensibly about replacing a tyre, which I doubt costs Porsche more than Pounds100. Plus of course the obvious safety implications, if I'd crashed and it was found that the tyre was faulty then it would have cost Porsche a lot more than just a tyre !
I've heard other much more serious problems with Porsche warranty in the UK, is this just me or are they this bad everywhere. Having owned BMW's and Mercedes where the warranty is excellent, I find the response from Porsche staggering.
