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    This just goes from bad to worse....

    Since getting the car back on Friday with the replacement glass installed by Autoglass I wasn't happy with the installation. Because of this I took the car to the OPC today to have the replacement glass checked out!

    Would you believe it...


    • Windscreen not bedded in seal correctly;
    • Seal not bedded in aperture correctly;
    • Rear view mirror not correctly installed due to Windscreen not seated properly;
    • Water settling beneath seal. Potential for corrosion;
    • Wind Noise from the top of Windscreen. Due to the fact that the Windscreen comes with the edge seal already fastened to the glass yet still installed incorrectly. There is also a secondary seal which also requires replacement. Autoglass didn't replace this as they thought they had been sent 2 of the same seal!!! Idiots;
    • Structural integrity of the car compromised;
    • Not safe to drive


    These were observations made by the OPC technician. Anyway, OPC has said that a new Windscreen is required at the cost of Pounds618.00. They will also replace the seal around the rear quarter light that Autoglass wouldn't fit. Thank god really because the Windscreen fitting is a disaster. The OPC anticipate a Pounds1,000 worth of corrective work to put it right.

    Get this though.

    When it happened I called Porsche Assistance. They told me to contact Autoglass as they are recognised as a registered and preferred installer.

    I complained to my insurance company today and they have agreed to pay the bill from the OPC however, I have to pay it in the first instance and they will recompense me by return of post! Emm, sounds suspect so I've asked for confirmation from the insurance company.

    What made me laugh today is that it takes Autoglass 4 hours to do, yet the OPC 3 days! Okay, Autoglass got it wrong but hey, who's the cowboys here? They also want to give me a Vectra as a courtesy car...lol....I thought I'd left Vauxhall behind a long time ago.

    [edit]

    I just realised this post is useless without a point! So, my point is, if it happens to anyone, insist the Porsche dealer does the work. You won't regret it.

    Re: This just goes from bad to worse....

    Sorry you're having such a difficult time, but by way of reassurance I had the windscreen replaced on my S type by the local Jag dealer. Insurance Co agreed but I had to pay up front but I did get my money back without any problems.

    Re: This just goes from bad to worse....

    Quote:
    snarf said:
    Sorry you're having such a difficult time, but by way of reassurance I had the windscreen replaced on my S type by the local Jag dealer. Insurance Co agreed but I had to pay up front but I did get my money back without any problems.



    That's certainly encouraging. I just want to enjoy the car this time, but it's starting to spend more time parked up and in the garage than on the twisties.

    Re: This just goes from bad to worse....

    UGH! Makes me sick to hear stuff like this. Scares the cr*p outta me that stuff like this happens all the time and could happen to anyone. Even going to a Porsche dealer is tough: make sure you choose the right dealer!


    Re: This just goes from bad to worse....

    Your fault for using Autoglass! Lots of advice on this board to leave them well alone.

    I had a replacement done a few months ago by a recommended independent fitter with no problems whatsoever. They came to my house and did the job in 2 hours - perfect result.

    Re: This just goes from bad to worse....

    Well, the good thing is you chose a proper insurance company. Had you been insured with one of the cheap direct insurers the most you would have got would have been Pounds50.

    John

    Re: This just goes from bad to worse....

    Quote:
    John H said:
    Your fault for using Autoglass! Lots of advice on this board to leave them well alone.

    I had a replacement done a few months ago by a recommended independent fitter with no problems whatsoever. They came to my house and did the job in 2 hours - perfect result.



    Hehe, I suppose so, but when Porsche Assistance recommended them and having never had a windscreen go through on me I was always on a back foot. Who recommended the "independent" fitter and presumably your insurance company had to approve them also?

    Valuable lesson learn't but hardly my fault!

    Re: This just goes from bad to worse....

    Quote:
    ResB said:
    Quote:
    John H said:
    Your fault for using Autoglass! Lots of advice on this board to leave them well alone.

    I had a replacement done a few months ago by a recommended independent fitter with no problems whatsoever. They came to my house and did the job in 2 hours - perfect result.



    Hehe, I suppose so, but when Porsche Assistance recommended them and having never had a windscreen go through on me I was always on a back foot. Who recommended the "independent" fitter and presumably your insurance company had to approve them also?

    Valuable lesson learn't but hardly my fault!



    Sorry Res - didn't mean to slate you on this - that would be rubbing it in, which was not my intention.

    When my screen needed replacing I searched the subject on this board and found many users who were unhappy with the service from Autoglass. I'm sure they have some good fitters but getting one seemed a bit of a lottery.

    My independent fitter was recommended by my Broker, so was obviously also approved by my insurance company.

    Re: This just goes from bad to worse....

    ResB,

    How many Albatrosses did you kill again?

    Re: This just goes from bad to worse....

    Quote:
    John H said:
    Quote:
    ResB said:
    Quote:
    John H said:
    Your fault for using Autoglass! Lots of advice on this board to leave them well alone.

    I had a replacement done a few months ago by a recommended independent fitter with no problems whatsoever. They came to my house and did the job in 2 hours - perfect result.



    Hehe, I suppose so, but when Porsche Assistance recommended them and having never had a windscreen go through on me I was always on a back foot. Who recommended the "independent" fitter and presumably your insurance company had to approve them also?

    Valuable lesson learn't but hardly my fault!



    Sorry Res - didn't mean to slate you on this - that would be rubbing it in, which was not my intention.

    When my screen needed replacing I searched the subject on this board and found many users who were unhappy with the service from Autoglass. I'm sure they have some good fitters but getting one seemed a bit of a lottery.

    My independent fitter was recommended by my Broker, so was obviously also approved by my insurance company.



    To a certain extent your right it was kind of my fault. I have never trusted organisations like this. At the time I was more interested in making sure I got official Porsche Parts as replacements and when I was informed by Porsche Assistance that the the replacement can only procured directly from Porsche that seemed to settle my nerves a little. I cannot stand pattern parts etc. However, I must remember to check out Rennteam first in the future.

    Quote:
    MBW_UK said:
    ResB,

    How many Albatrosses did you kill again?



    Touché

    Re: This just goes from bad to worse....

    Just thought I'd update everyone.

    So, my local OPC has had the car since Monday and I get it back tomorrow. 5 full days to take a windscreen out replace it and replace the rubber quarter light seal! We'll see tomorrow as I have a quote from Sheffield Porsche for doing the work for Pounds825.00 so it will be interesting to see what they try to bill me for tomorrow.

    So, any guesses?

     
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