Porsche - Awful customer service
Hi all. I've stopped steaming enough to write something coherent. I'm not best pleased with the service recieved from OPC Exeter while my car has been in for some recall work, and to attend to my hansling issues (which I'll deal with in another thread).
I'd left the car with them for a whole week, as the previous day and a half were insufficient to complete the work. I booked a car earlier, requesting a car similar to mine so I could compare handling. They booked me a Boxster S with standard suspension. I picked up a loan car of a 2.7 tip with a huge dent in the side from the previous loanee. At least it had PASM, which is the think I really wanted to compare. I'll post an 'I don't like Tips' thread in a second too!
So, I left them my car for the week. I didn't want them doing ANYthing unnecessary while they had it, just in case. I'm healthily sceptical of how much they care about customers cars. Last time I left the roof down, then noticed some bird droppings on some other cars. As I left I mentionned my concern to a member of staff, and asked him to put my roof up. 20 mins later, I pass the dealers and note the roof it still down...
I hadn't had chance to wash the car before I took it down (hosepipe ban in the area of the country where I work), but knowing how easy it is to put swirl marks on, I specifically asked both the tech, and the service desk, them NOT to wash the car... They wrote this on a big fluorescent post it, and stuck it on my file....
Meanwhile I take my car for a test drive to show the handling problems. Some days they are managable, some days almost dangerous. This was a 'medium' day. Tech spotted the problem without too much problem, and confirmed this was an issue. Great. Finally acknowledged my problem. Prious time it was in I had asked them to look at this (as a matter of priority) they couldn't 'see' it, and pushed it back onto me saying they couldn't say that it wasn't the winter tyres, that they don't have experience of the handling characteristics of winter tyres, so wouldn't look at it until I'd swapped them.
One fast lane-change manouvre (as I described to them) would have confirmed the problem, tyres or no tyres.
(By the way - rear suspension problem. Likely that PASM dampers being set too soft, meaning back end wallows around like a boat, with knock-ons for steering precision - still in diagnosis as to what the fault is. See seperate thread)
Continued...
I'd left the car with them for a whole week, as the previous day and a half were insufficient to complete the work. I booked a car earlier, requesting a car similar to mine so I could compare handling. They booked me a Boxster S with standard suspension. I picked up a loan car of a 2.7 tip with a huge dent in the side from the previous loanee. At least it had PASM, which is the think I really wanted to compare. I'll post an 'I don't like Tips' thread in a second too!
So, I left them my car for the week. I didn't want them doing ANYthing unnecessary while they had it, just in case. I'm healthily sceptical of how much they care about customers cars. Last time I left the roof down, then noticed some bird droppings on some other cars. As I left I mentionned my concern to a member of staff, and asked him to put my roof up. 20 mins later, I pass the dealers and note the roof it still down...
I hadn't had chance to wash the car before I took it down (hosepipe ban in the area of the country where I work), but knowing how easy it is to put swirl marks on, I specifically asked both the tech, and the service desk, them NOT to wash the car... They wrote this on a big fluorescent post it, and stuck it on my file....
Meanwhile I take my car for a test drive to show the handling problems. Some days they are managable, some days almost dangerous. This was a 'medium' day. Tech spotted the problem without too much problem, and confirmed this was an issue. Great. Finally acknowledged my problem. Prious time it was in I had asked them to look at this (as a matter of priority) they couldn't 'see' it, and pushed it back onto me saying they couldn't say that it wasn't the winter tyres, that they don't have experience of the handling characteristics of winter tyres, so wouldn't look at it until I'd swapped them.
One fast lane-change manouvre (as I described to them) would have confirmed the problem, tyres or no tyres.(By the way - rear suspension problem. Likely that PASM dampers being set too soft, meaning back end wallows around like a boat, with knock-ons for steering precision - still in diagnosis as to what the fault is. See seperate thread)
Continued...
2.7 tip seems to have less rolling resistance at speed than mine, so I send an email to OPC Exeter to ask them just to poke around to see what they thought. When I swapped the wheels over, one of the brakes was binding a little. Might be normal, might be wheel bearing, or... doesn't hurt to check this out while they have my car for the whole week.
I really hope that they (or some other OPC) get it fixed Wtsnet !!
and 
now, im pissed, reverse and go talk with the guy again, I had to wait for a couple of hours till they fixed it. A reset in their lingo sounds to me like when I call tech support in my company to fix a computer problem and they tell you to switch the computer of and on again. To me, tends to mean that they have no clue how to resolve the issue but hope that the computer does.
Yes, the black plastic had been replaced but they did not fix the actual damage to the chasis, the rock dented the under body of the car making a hole in the structure (not so sure how to say it in english but hope you get the point) I take pics and drive to the dealer, he first tries to tell me that it was my insurance company that did not approve the extra work, as we keep talking, soon I realized he did not even know what I was talking about so I asked the guy to put the car up and look under the car, he was surprised to see the damage and could not explain how it did not get fixed. 2 more weeks at the dealer.
(I work freelance, so get paid by the hour. Hence I'd prefer it if faults were fixed first time round, as I don't often have time to fanny about.)
