Porsche - Awful customer service
I'd left the car with them for a whole week, as the previous day and a half were insufficient to complete the work. I booked a car earlier, requesting a car similar to mine so I could compare handling. They booked me a Boxster S with standard suspension. I picked up a loan car of a 2.7 tip with a huge dent in the side from the previous loanee. At least it had PASM, which is the think I really wanted to compare. I'll post an 'I don't like Tips' thread in a second too!
So, I left them my car for the week. I didn't want them doing ANYthing unnecessary while they had it, just in case. I'm healthily sceptical of how much they care about customers cars. Last time I left the roof down, then noticed some bird droppings on some other cars. As I left I mentionned my concern to a member of staff, and asked him to put my roof up. 20 mins later, I pass the dealers and note the roof it still down...
I hadn't had chance to wash the car before I took it down (hosepipe ban in the area of the country where I work), but knowing how easy it is to put swirl marks on, I specifically asked both the tech, and the service desk, them NOT to wash the car... They wrote this on a big fluorescent post it, and stuck it on my file....
Meanwhile I take my car for a test drive to show the handling problems. Some days they are managable, some days almost dangerous. This was a 'medium' day. Tech spotted the problem without too much problem, and confirmed this was an issue. Great. Finally acknowledged my problem. Prious time it was in I had asked them to look at this (as a matter of priority) they couldn't 'see' it, and pushed it back onto me saying they couldn't say that it wasn't the winter tyres, that they don't have experience of the handling characteristics of winter tyres, so wouldn't look at it until I'd swapped them. One fast lane-change manouvre (as I described to them) would have confirmed the problem, tyres or no tyres.
(By the way - rear suspension problem. Likely that PASM dampers being set too soft, meaning back end wallows around like a boat, with knock-ons for steering precision - still in diagnosis as to what the fault is. See seperate thread)
Continued...