CloseAug 14, 2005 1:56:59 PM
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Ron (Houston) You are absolutely right. I have noticed that in Ferrari of Houston too only one sales guy and always on the phone when you walk in, never says hi or bye, rude.
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ha said:Quote:
nberry said:
Don't brand all dealerships with an arrogant attitiude. I would wager the majority are good and decent businesses and are sensitive to customers regardless of their wealth.
Its a fact Nick whether you like it or not. The vast majority of Ferrari dealerships worldwide are arrogant SOBs and I stand by my word as being d**ks.
This is the attitude of Ferrari itself. When introducing their F40, F50, and Enzo they wanted potential buyers to submit their resumes to see if they are "worthy" of their cars. Only to have dealerships call people back a year later and beg them to come and buy it even if they were pimps.
And that to me is a crock of s**t.
Now I agree with you that there are bad Porsche dealers here and there but not the majority.
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tdf360 said:Quote:
ha said:Quote:
nberry said:
Don't brand all dealerships with an arrogant attitiude. I would wager the majority are good and decent businesses and are sensitive to customers regardless of their wealth.
Its a fact Nick whether you like it or not. The vast majority of Ferrari dealerships worldwide are arrogant SOBs and I stand by my word as being d**ks.
This is the attitude of Ferrari itself. When introducing their F40, F50, and Enzo they wanted potential buyers to submit their resumes to see if they are "worthy" of their cars. Only to have dealerships call people back a year later and beg them to come and buy it even if they were pimps.
And that to me is a crock of s**t.
Now I agree with you that there are bad Porsche dealers here and there but not the majority.
This is the worst kind of slander, painting virtually every Ferrari dealer with the broad brush of your accusations. Everyone I have dealt with at Ferrari of San Francisco has been very friendly, courteous, and professional. Without question this is the best dealership I have ever dealt with, regardless of make of car, and I've owned many Porsches, Mercedes, and BMWs. I walked in there about 2 years ago looking for a 360, never owned a Ferrari before, and in six months I had a new Modena which I just sold, and am 3 weeks from F430 delivery, so I couldn't be happier. Are there snotty Ferrari sales people out there? Of course there are. But your broad statements and accusations are just ridiculous.
Gary
)...and most well-run businesses treat their best customers (and people they refer) w/a greater degree of focus by their best employees.....kinda common business sense.... 
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killer said:
It's not just Ferrari Dealerships.. it's every luxury car dealership. I remember when I was looking for my first bmw and my father was ABOUT to purchase the car at the first dealership in Delaware--- and the owner/manager of the dealership completely was a slimeball... before my father and I had an opportunity to talk it over- the guy asked "so are you going to buy the car?"... my father said, we have to talk it over... then the guy proceeded to say, "what is there to talk about?... " I mean!? WHAT?!.... get out of here.. at that point my father laughed and then we left the dealership- one lost sale on a car that was basically about to be purchased.
So far as Ferrari and Bentley/lambo/aston dealerships... I really don't care- young people rarely have the money to purchase cars like that- so the second I walk in there I either have to look like a celeb or something in order to be taken seriously... but I don't do any of that. I walked in with a pair of shorts, a rugby shirt, and boat shoes... they did a credit check and then it was go time- that is the bottom line. I am not there to make friends or to be nice, I'm there to buy a car- treat me right, I will buy a car and be back for another and another- treat me wrong and I will get another dealership to get the car from.
The only people that have been cool have been the people at the local porsche dealership... when I inquired about the Carrera GT a salesperson took me SERIOUSLY and didn't play around- no jokes about age.. no jokes about "that's a lot of car"... no bullsh*t... just the facts and what I could do to get into it- that's how you sale a car.
). i had to ask one of the salesman if they could help me! he then started calling around the other dealerships to try find out who I was(LOL!!) and after he spoke to another salesman whom i bought 5 cars from last year within the timespan of 30mins 
he called me back like 20 times that day to try organise a test drive... meanwhile he should have had that attitude from the start 
very fast and effective and always very friendly! which is why i bought my first 2 porsches from them on the same day 
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iyori said:
Thank God the dealer is really nice here in Tokyo. When I used to live in NY, I went to this dealer called Steven Kessler and they were bunch of aholes. They had closed down in the mid 90s. Miller Motorcars in Greenwich, CT was very nice. Wide World of Cars is another ahole.
Aug 14, 2005 7:26:36 PM
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Carlos from Spain said:Quote:
nberry said:You might ask what is the best way for me to get a 430? At that point, a process can begin and hopefully result in you getting one.
Yeah, thats process in the US is to drop your pants, loose your dignity, and bend over please
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svtrader1 said:Quote:
ha said:Quote:
BluCamSS said:
I go into FoLI all the time. They ALWAYS let me look around, and never bother me. They simply say hello, and say to let them know if I need any help.
That is precisely what I'm saying. A "hello" seems like a big deal at Ferrari.
I understand we all have sensitive egos, but, lets be reasonable. If you worked at a Ferrari dealership yourself you'd know that 95% of all the people who stop in are nothing more than a "tirekicker" and, therefore, it gets to be pretty annoying to be answering frivolous questions all day long. After a while you'd probably have the same attitude too...regardless of where you work.
But, the guy at least made an attempt to help you out when he realized you or your friend were seriously interested. For you to cop an attitude after that is unjustifiable IMO. Afterall, it is your lost.
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ha said:Quote:
nberry said:Quote:
ha said:Quote:
nberry said:
Don't brand all dealerships with an arrogant attitiude. I would wager the majority are good and decent businesses and are sensitive to customers regardless of their wealth.
Its a fact Nick whether you like it or not. The vast majority of Ferrari dealerships worldwide are arrogant SOBs and I stand by my word as being d**ks.
This is the attitude of Ferrari itself. When introducing their F40, F50, and Enzo they wanted potential buyers to submit their resumes to see if they are "worthy" of their cars. Only to have dealerships call people back a year later and beg them to come and buy it even if they were pimps.
And that to me is a crock of s**t.
Now I agree with you that there are bad Porsche dealers here and there but not the majority.
Ha you are generalizing. However I understand your frustration. But again I suggest your approach may have been somewhat too assuming. BTW, the fact you own a CGT doesn't mean squat to a Ferrari dealer in the US. They have limited cars with too many buyers. You could walk in with $250,000 cash and they would not be able to give you a car.
Also your comments regarding submitting resumes is not true. The Enzo was a very limited production car and therefore buyers were screened based on prior Ferrari purchases. That is the way it should be.
Carlos, if people do not wish to participate in the process (however you wish to characterize it) they could buy a new Porsche including a CGT at a discount and get immediate delivery.
Nick, who told you that I would be using my CGT in the US to show off and jump the holy "waiting list" of Ferrari? And who was talking about walking into a Ferrari dealer with $250k or even a $1 mln trying to buy his way up the "waiting list". I was trying to simply show the difference in attitude between my very humble friend whos family is worth billions as appose to a Ferrari salesman whos probably still paying installments on his suit.
And BTW, in "screening" their customers Ferrari has asked their dealer network to submit a very detailed description of the potential Enzo buyers that looked pretty much like a resume. They did the same back in the '80s when your 1,300 "limited production" F40s were introduced.
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BluCamSS said:
Agian FoLI treats people great....
Everytime I go in there I feel 100%
welcome.
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STRADALE said:
Now I'm getting the feeling it wasn't so much the salesman didn't treat you properly as much as he didn't treat you as you think someone much richer then him and drives a CGT should be treated
Hmmmmmm ??
That's the great thing about Ferrari dealers and the whole buying experience. No matter how rich you are there's always somebody richer. So instead they usually treat you the same across the board. It's then up to you to either be the a hole or be part of the family. I'm happy about that because while I can't compete MONEY WISE with the the people that are "worth billions", I can definately be smoother in my approach. Sometimes (but rarely) it's not about the money.
Aug 14, 2005 10:00:40 PM
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ha said:
When it was over I didn't flash my car at this guy. I didn't tell him that my friend can buy your entire stock right there and then. I didn't say anything and niether did my friend. We just turned around and walked to my car.
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ha said:
As we walked back to my car, I could see that same salesperson noticing my GT and he came back running out of the showroom. By then I was already inside the car with the doors closed. He tried to knock on the window to get my attention but I waived the tip of my fingers as saying f**k off to him and I drove away.
Aug 15, 2005 8:11:48 AM
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Carlos from Spain said:
If 95% of the people are tirekickers, then thats part of the job. Thats doens't justify that "attitute" towards anybody who walks in, he should find out if he is a serious customer or not in a polite educated respectful manner, period. Its called good manners and etiquette and applies to all professions.
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Nico997 said:
In comparison, a month ago I went to the Ferrari dealership here in Geneva as I am interested in the F430 too. I had to ask the sales(wo)man to have a few minutes of her (apparently very precious) time. Even if the waiting list is only 9 month long here, I could only get an old photocopy of a not so detailed price list as the only reply to my questions. Very far from stimulating me to buy a car from them !
Aug 15, 2005 5:35:11 PM
Aug 15, 2005 7:33:28 PM
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SoCal Alan said:Quote:
Mike S said:
that is something my dad always said to me when i was young - being humble and modest. you're a good guy ha! respect to you!
That's pretty good advice your father gave you, Mike.
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STRADALE said:
Maybe the salesman did what he did to see if you were a serious customer or not ? He gives you the same line that he gives everybody else because that's simply the facts and sees who's interested by waiting or whos not serious and walks out ?
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STRADALE said:Can you imagine the waste and cost to Ferrari if they had nice brochures available for everybody that walked in the door. I bet people would stop in just for brochures because their friend got a brochure and so on. Ferrari Brochures are colllectibles and Dealerships run a BUSINESS. Their product is sold out.
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STRADALE said:They don't need to give out brochures to sell the product.
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STRADALE said:Frankly I didn't get a brochure when I walked into my dealership at first either. But once I had my deposit down and I was waiting for delivery my salesman gave me an unbelievable color brochure on the Challenge Stradale as a gift.
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Nico997 said:
I said again I was just a student with a passion for the Bugatti but without any money to buy a car.
He said no problem.
The day after, I went there again to meet the boss and to my great surprise, he not only gave me a very nice set of brochures and pictures, but he also invited me for a 30 mn ride with him in the demo EB110
Aug 15, 2005 8:08:10 PM
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STRADALE said:Quote:
Nico997 said:
In comparison, a month ago I went to the Ferrari dealership here in Geneva as I am interested in the F430 too. I had to ask the sales(wo)man to have a few minutes of her (apparently very precious) time. Even if the waiting list is only 9 month long here, I could only get an old photocopy of a not so detailed price list as the only reply to my questions. Very far from stimulating me to buy a car from them !
Can you imagine the waste and cost to Ferrari if they had nice brochures available for everybody that walked in the door. I bet people would stop in just for brochures because their friend got a brochure and so on. Ferrari Brochures are colllectibles and Dealerships run a BUSINESS. Their product is sold out. They don't need to give out brochures to sell the product . If it was Chevy or Ford most of the time you can walk away with lots of colorful brochures.
Frankly I didn't get a brochure when I walked into my dealership at first either. But once I had my deposit down and I was waiting for delivery my salesman gave me an unbelievable color brochure on the Challenge Stradale as a gift. The brochure sells on the net for $79
http://www.ferraristuff.com/index.html?target=p_1019.html&lang=en-us
You can even find one used on ebay for $20 or so.
Imagine trying to sell a Chevy brochure on the net ? It's simple. There's not a lot of them around but people want them so they are given out carefully. Just like Ferrari's.
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