nberry:

Mike, since Tesla doesn’t have dealerships/service departments what arrangements are made to service the cars?Smiley

Tesla has a lot of some service centers, although not as many as others,  and depending on where you live it might be far away or close (mine is 20min away). Booking a service appointment only works through the Tesla app; waiting time for me has been month in the past and there is (almost) no one you can call (if you really need help, call the sales department) . Meanwhile it seems to have improved though. In case you have an "uncommon" problem it may take several month until it gets fixed, which - to some extend - is the result of the "continuous improvement approach" of Tesla   (I had such a problem and it it took 2yrs to get fixed).