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    please help. dealership problem.


    Hi everyone, I have a 1995 993 with 40,000 km on it. When I took it to the dealership about 2 months ago I told the mechanics that my gearbox felt a bit tight (gears wouldn't go in properly). When I came to pick up the car they said it was just the gearbox oil, and that it was running like new. I drove the car on a highway for about 300km, and then 50 more in the city, and suddenly the car got stuck in third gear and wont come out. I spoke to a friend of mine who's a mechanic and he said it was the gear selector. Then I spoke to my dad and he said he had already taken the car in 8000km ago complaining about the gearbox, but they made him change the clutch, wich cost us about 2000 Euro . I'm planning to go down to the dealership sometime this week and ask that they do the job for free or at least with a big discount. Can anyone give me some advice on talking to them, or tell me if I can get them to do it for free? If not, does anyone have an estimate on how much it would cost?
    What really makes me mad is that this is an official porsche dealership and i expect better servicing from them. I wouldn't mind paying for it if it was my fault, but I think they should be held responsible. I have already posted this on rennlist and was told there was a service bulletin out regarding this problem, but if anyone here has anything they can add I'd like to hear it.

    I know this doesn't belong in the posrche part of the forum, but I think this isn't a 993 specific question, and maybe some porsche owners are willing to help out? This is just pretty urgent so I'm trying to get all the information I can.

    Re: please help. dealership problem.

    I wish I could help in some way. Unfortunately I don't have any specific 993 knowledge on this.

    Just reading your post, it seems to me that a possible problem issue for you is the fact that the car was driven for 8000km after the clutch was changed. If you are going to argue that they should do the repairs for free then this may be a problem issue. It isn't as if the clutch failed within a few kms of the clutch replacement. They might argue that the way you drive caused it.

    But, I don't know - I'm just thinking aloud. Even if you took an independent mechanic's report to them, you would still be relying upon their goodwill gesture.

    I think you should deal with them in a polite and calm way. I wouldn't start a big argument with them. You could even mention that you want to buy more cars from them in future. If the softer approach doesn't work, then you can choose whether to get tough with them.

    I guess you could afterwards complain to Porsche Iberica SA. (I believe they look after Porsche sales in Spain and Portugal).

    I am sorry I could not be of more help to you but I wish you good luck in trying to solve your difficulty.

    Re: please help. dealership problem.

    Thanx for the help anyway:) It's more than anyone else on this forum has done:P

    Re: please help. dealership problem.

    Your problems may be related, or not, BUT... You've had a common and persistant complaint, and the Porsche dealer has led you down numerous paths, with your money, with still no solution....

    Document all the work, along with the complaints/issues that prompted the work at that time, create a timeline, extend out the bills paid at each juncture, and visit the dealership manager with it...

    It's time they take responsibility for playing blind-man's-bluff with your driveline, they are either failing to diagnose properly (and instead just taking best-guess swings and sending you the bill), or, they are causing further issues with their servicing, like using an improper lube in your tranny, or not having done an appropriate look and re-adjust of your clutch now that it's worn-in, or in pulling the tranny in and out, they may have likely totally bunked-up the shift cable adjustments (service techs are so apt to "winging it", rather than pulling out the manual and following adjustment protocols to confirm that things go back in the right way...)..

    It sure sounds like sloppy work to me that is domino-effecting your shifting woes...

    Re: please help. dealership problem.

    It could be the tight shifting and being stuck in third has nothing to do with the internals of the transmission. It may very well be the shift linkage coming from the shift lever has been improperly connected to the transmission resulting in binding and jamming. That is, parts of the shift linkage have been installed upside down or backwards. Maybe a good independent mechanic could spot the trouble.

    Re: please help. dealership problem.

    I deffnitely know it's the gear selector because we lifted up the car and took a look with an experienced mechanic. The good part of getting my car serviced there is they keep a record of all work done to every car on the computer, so realy no need to bring in bills. And I was told on rennlist that the gear seector reall wasn't lubed up properly at the factory, and that's why they put a service bulletin out on it, but I can't find it. Do you think I can hold them responsible 69bossnine?

    Re: please help. dealership problem.

    I dunno.... Your clutch may have never been the problem, but then again, if your car has a good amount of miles, you may have gotten your money's worth with the new clutch anyhow, as 993 clutches are indeed weak units... If your car has high mileage, then it's only fair to "pro-rate" the clutch invoice using typical clutch lifespan as a factor... For all I know, you were ready for a clutch anyhow, regardless of how the car was shifting.

    This isn't black & white, it's some shade of grey... There's no way to say whether you can or can't hold them responsible, it's whether they'll do the right and ethical thing by you, and make-good on any repairs that they prompted, but were retrospectively not necessary or mis-aimed.

    Re: please help. dealership problem.

    You brought the car in with a specific problem that is recorded in the paperwork. Not only did their fix not correct it, things got worse. At a minimum, they should provide you with a full credit for the last service where the supposedly fixed the issue. Then you would pay for the actual fix...

    Re: please help. dealership problem.

    Hmmm. I see why they would only give me full credit on what they did do, but I blieve i deserve more than that seeing as the problem got worse, and who knows, maybe what should have been a simple tuning job may have turned into part replacement since they suffered some damage. But I'll go down there and see what I can do. Does anyone have any advice on talking to them? Or negotiating? I'm not really sure if I should try be polite about the problem or try force them to fix it. I'm guessing i should try work with them indtead of against them since it's up to them whether they'll fix it or not...

    Re: please help. dealership problem.

    Quote:
    rwdforever said:
    Hmmm. I see why they would only give me full credit on what they did do, but I blieve i deserve more than that seeing as the problem got worse, and who knows, maybe what should have been a simple tuning job may have turned into part replacement since they suffered some damage. But I'll go down there and see what I can do. Does anyone have any advice on talking to them? Or negotiating? I'm not really sure if I should try be polite about the problem or try force them to fix it. I'm guessing i should try work with them indtead of against them since it's up to them whether they'll fix it or not...



    With regard to how you approach them... I think Easy Rider's advice, in his above post, pretty much covers it.

    Re: please help. dealership problem.

    When I had a ride in a 993tt of a friend of mine, I noticed the knob on the gear lever was not aligned properly. So my friend tightened it, after which the car could not switch gears anymore. Released the knob, and all problems were gone...
    -Joost-

     
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