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    My letter to Porsche AG Chairman, Wendelin Wiedeking

    Here's a letter I've send today:

    September 23, 2004


    Chairman Wendelin Wiedeking
    Dr. Ing. h.c. F. Porsche AG
    Porscheplatz 1
    D-70435 Stuttgart, Germany

    Dear Dr. Wiedeking:

    Having recently taken delivery of the new 997/911 (WPOAA29955S715463). I want to compliment you and your company for building such a wonderful automobile-I love it! The dealership, Silver Star Motor Sports, did a great job handling my trade and delivering the car.

    Because I wish you nothing but success, I am writing to suggest that your designers and engineers address a concern of American Porsche loyalists.

    1.) The center console includes a telephone keypad that cannot be used as such. My passengers ask about the phone and I have to explain that it does not work as a telephone keypad. We need a "Bluetooth" type solution intergrated with the keypad.

    2.) If one does not order Navigation, the console still includes several buttons that are useless, e.g., "Nav," "Map," etc. I agree that buttons are better than "I-Drive", but useless buttons should be eliminated or concealed.

    I love the car, but we do need modern communication controls and applications without meaningless icons. Again, I wish you continued success.

    Yours truly,



    Thomas H. Reilly

    c: Peter Schwarzenbauer, President
    Paul Gagliardi, Regional Service Manager
    Porsche N.A.

    Anyone in agreement should send a letter as well. Believe it or not, it makes a difference.

    Re: My letter to Porsche AG Chairman, Wendelin Wiedeking

    heres the cynical point of view:

    look at how porsche is treating their PCCB 'victims'. that will show you how much they care about safety/false advertising...

    how much do you think they care about quibbles with button lables and handsfree phones.

    unfortunately, its large corporation syndrome, they've lost touch, and service quality is going down hill with the lower models and to some degree, even the higher ones (PCCB cases).

    sorry for sounding harsh (and you'd have to be very naive to think it was 'harsh and really cynical') but its the truth.

    rant over

    Re: My letter to Porsche AG Chairman, Wendelin Wiedeking

    The screen should have been a touch-screen. All problems resolved...no buttons..

    Nah - touch screens get greasy and then hard to see.

    In the land of french fries and fast food, give me buttons.

    Re: Nah - touch screens get greasy and then hard to see.

    personaly thom ,i think you made it right ,everything is brief and clear in your letter ,i felt before on your previous post that the lack of a communication system is bothering you a lot ,and are right, i have a cell phone in my pcm and i love it ,i would be annoyed without it .i dont agree with moogle concerning porsche not caring about their customers ,i find on the opposite that porsche is one the very few companies with whom you can "talk" ,i had several experiences with them and i was never disapointed.
    but there is something i dont understand ,the system in europe and the middle east is gsm 1800 and 900 ,in the states its i think 1900 . the only reason why it wont work is that porsche tel.module is dualband instead of triband? if so i am sure that there will be something available in the near future

    Re: Nah - touch screens get greasy and then hard to see.

    dhayek,

    You are right, they will listen. People don't realize, but one letter represents hundreds or thousands that weren't written. I don't expect Porsche to solve my problem, but I would like them to understand that it is a problem that needs to be addressed.

    I just bought a new Motorola V600 Tri-band phone which, I believe works on 850, 1800 and 1900 MHz systems. It will work in Europe, so why can it not work in my new 911.

    By the way, I read your response to Tom about Beirut. The "Paris" of the Middle East. Maybe one day I'll be lucky enough to visit.

    Re: Nah - touch screens get greasy and then hard to see.

    Quote:
    Thom said:
    dhayek,

    You are right, they will listen. People don't realize, but one letter represents hundreds or thousands that weren't written. I don't expect Porsche to solve my problem, but I would like them to understand that it is a problem that needs to be addressed.

    I just bought a new Motorola V600 Tri-band phone which, I believe works on 850, 1800 and 1900 MHz systems. It will work in Europe, so why can it not work in my new 911.

    By the way, I read your response to Tom about Beirut. The "Paris" of the Middle East. Maybe one day I'll be lucky enough to visit.


    you are welcome anytime ,just send me a pm ,i will make your stay the best stay possible ,and believe me you will be suprised...

     
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