wtsnet said:
What's PCC? Do we get that in the UK?

Oh, I'm sorry--I didn't notice this question last month. Porsche Customer Commitment is probably a US thing. It's an organization within Porsche USA that is basically for problem resolution and customer service. The details are outlined in the back of our owner's manuals.

It's not third-party arbitration or anything like that, mind you. It is still Porsche. Generally they want you to go through PCC to see if they can satisfy you before you bring in a third party. Smart move by them, not sure if it was required by law.