Crown

Board: Porsche - 911 - 997 Language: English Region: Worldwide Share/Save/Bookmark Close

Forum - Thread


    Re: Took delivery - but dealer ruined the experience

    OK , so we've got the car. You had to detail it yourself. Time for some pics so we can critique your work.

    Sorry to hear about the bad delivery experience. I would have a chat with the GM and give them a chance to make it right. If you are not satisfied with their response then I would not hesitate to give them a bad report card.

    Re: Took delivery - but dealer ruined the experien

    Sorry to hear about your bum delivery experience. Hope you hit them hard on the J.D. Power survey that both PCNA and Porsche headquarters mandate. Porsche pays attention to these results.

    My dealer, Porsche of Tysons in Northern Virginia (also known as HBL Porsche-Audi), had the car in perfect shape. It was detailed perfectly, with the additional 3M clear coat bra I had the dealer install. They would even have delivered it on a Sunday if I wanted!! The paperwork is always a grind when taking delivery, but it was done efficiently. The salesman I had, Pat Driscoll, was outstanding. It's no wonder that Porsche of Tysons is one of the top 25 Porsche dealers in the U.S. Porsche of Tysons, owned by Roger Penske's United Auto Group, takes the J.D. Power and other customer surveys extremely seriously, hence their great performance for customers.

    Jim

    Re: Took delivery - but dealer ruined the experience

    Quote:
    Hollli82 said:
    OK , so we've got the car. You had to detail it yourself. Time for some pics so we can critique your work.



    Sure, here you go.

    Re: Took delivery - but dealer ruined the experience

    2

    Re: Took delivery - but dealer ruined the experience

    3

    Re: Took delivery - but dealer ruined the experience

    Even though I've seen those pics before, Gregg, they still take my breath away! Thanks buddy..

    Re: Took delivery - but dealer ruined the experience

    Quote:
    STRADALE said:
    Quote:
    Hollli82 said:
    OK , so we've got the car. You had to detail it yourself. Time for some pics so we can critique your work.



    Sure, here you go.



    Uh oh....I see a scratch on the Ferrari...................................................


    (made you look)

    Re: Took delivery - but dealer ruined the experience

    look on the positive side im sure you took your car home and washed and detailed it way better than your dealer ever could have....just wondering if the dealer also sells other lower end stuff...check out the service set up before comitting to a real potential problem...hope your having fun now.

    Re: Took delivery - but dealer ruined the experience

    Quote:
    Dan L said:
    How many of us are getting a questionaire these days? I never got one.


    It is my understanding that Porsche Cars North America has not been using JD Power to survey New Porsche Sales or Service for several months now. An individual Dealership might have their own "Survey" mechanism in place. TRUNDLE mentioned this several posts ago and he seems to have solid info on a regular basis.
    I agree with several other Members when they say that no one is going to have the emotional connection to your New Porsche that you do. The less DNA from the Dealer that makes it onto your Porsche the better.

    Re: Took delivery - but dealer ruined the experien

    To show your dealer how disapointed you are, i would go back to him, tell him how you feel, even if we all know that he want give a s... about it, Let him know that he just lost a good client. Turn over and leave without saying a word.

    Congrat for your car and still hope you will enjoy it.

    Re: Took delivery - but dealer ruined the experience

    Your experience unfortunately is very similar to mine. I just took delievary of my GT3 one week ago. My salesman told me the car would be built at the end of february, instead it arrived at the end of february. He also rushed me to pick up the car before the end of the month. I wish there was a way for the most profitable car company in the world to realize it will not stay this way if it allows its dealers to continue to do business in this manner. When I was bought my Evolution 8 , the dealer service was a far superior to my recent experience with my GT3.

    Re: Took delivery - but dealer ruined the experience

    Please hang him on the questionnaire, this is just unacceptable.

    On the other hand, enjoy your new ride!

    Re: Took delivery - but dealer ruined the experience

    Quote:
    fangio911 said:
    Your experience unfortunately is very similar to mine. I just took delievary of my GT3 one week ago. My salesman told me the car would be built at the end of february, instead it arrived at the end of february. He also rushed me to pick up the car before the end of the month. I wish there was a way for the most profitable car company in the world to realize it will not stay this way if it allows its dealers to continue to do business in this manner. When I was bought my Evolution 8 , the dealer service was a far superior to my recent experience with my GT3.



    You should have come on the board before you ordered your car. We would have told you which dealers to stay away from and which dealers are excellent.

    Re: Took delivery - but dealer ruined the experience

    Quote:
    JAMS997GT3 said:
    Been there; done that. This time, I scooped it off the shop floor with 6 miles on the odometer, covered in plastic, and detailed it at home.




    There's a lot of fun in that, isn't there? It's like un wrapping the greatest Christmas gift of all time.

    ps: I've got pics too w/ the wrappers still on but what's up w/ the "Gallery" ? Is it working for you guys?

    ps2: Nice car.

     
    Edit

    Forum

    Board Subject Last post Rating Views Replies
    Porsche Sticky The moment I've been waiting for... 8/11/21 2:00 PM
    throt
     
     
     
     
     
    475551 1287
    Porsche Sticky OFFICIAL: New Porsche 911 Turbo S (2020) 10/16/21 4:08 AM
    Pilot
    174148 1141
    Porsche Sticky Welcome to Rennteam: Cars and Coffee... (photos) 10/14/21 6:25 PM
    bluelines
    68267 382
    Porsche Sticky SUN'S LAST RUN TO WILSON, WY - 991 C2S CAB LIFE, END OF AN ERA (Part II) 10/17/21 4:35 PM
    GnilM
    61111 625
    Porsche Sticky ROAD TEST: New 992 Carrera 4S 3/3/21 10:57 PM
    Wonderbar
    47653 336
    Porsche Sticky Porsche Taycan Turbo S - Short Review 10/16/21 8:22 PM
    Wonderbar
    45646 394
    Porsche Sticky Porsche extends the Taycan model range (Taycan 2WD) 2/1/21 12:42 PM
    Leawood911
    12941 29
    Porsche Cayman GT4 10/5/21 7:04 PM
    Topspeed
    470367 3587
    Porsche OFFICIAL: 911 GT2 RS (2017) 9/28/21 3:25 AM
    WhoopsyM
    387356 3507
    McLaren McLaren on a winning streak 8/12/21 4:57 PM
    Topspeed
    382859 3918
    Porsche OFFICIAL: 991.2 GT3 RS (2018) 4/28/21 12:26 PM
    W8MM
    349145 3252
    Porsche OFFICIAL: 911 R (2016) 10/8/21 11:41 AM
    xpto
    318584 2647
    Porsche 992 GT3 10/17/21 4:47 PM
    GnilM
    269437 3041
    Porsche OFFICIAL: The new Porsche 992 – a design icon and high-tech sports car 9/29/21 1:59 AM
    watt
    252629 1587
    Porsche OFFICIAL: New Panamera (2016) 2/11/21 9:22 AM
    Itsme
    168500 1379
    Lambo Lamborghini Huracan and variants 4/9/21 4:32 PM
    Topspeed
    118926 1225
    Porsche Donor vehicle for Singer Vehicle Design 9/22/21 1:28 AM
    Leawood911
    103233 749
    Porsche Welcome to the new Taycan Forum! 10/9/21 1:11 PM
    CGX car nut
    94234 1231
    McLaren F1 7/10/21 7:43 AM
    BiTurbo
    82792 209
    Lambo Aventador and SV 8/27/21 2:33 PM
    Topspeed
    72532 698
    AMG AMG GT R 7/8/21 3:07 PM
    CGX car nut
    72437 824
    Porsche Nürburgring - Tesla vs. Taycan 11/23/20 6:10 PM
    Topspeed
    51372 596
    Others Tesla 2 the new thread 10/15/21 9:29 PM
    Leawood911
    49220 1202
    Others Bugatti Chiron 10/16/21 4:53 PM
    crayphile
    42993 486
    Ferrari Ferrari 812 Superfast 6/24/21 6:30 PM
    Porker
    40499 531
    Porsche Olive 991.2 GT3 Clubsport 1/1/21 7:58 PM
    throt
    39364 615
    BMW M BMW M2 Rumors 7/7/21 8:38 PM
    Jim_in_Iowa
    30757 394
    Ferrari 488 Replacement 4/17/21 8:28 PM
    Rossi
    27714 370
    Lambo Urus (SUV) 7/21/21 6:22 PM
    Topspeed
    26464 592
    Motor Sp. [2021] Formula 1 10/15/21 8:02 PM
    WhoopsyM
    26424 750
    264 items found, displaying 1 to 30.