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    Consumer Association (UK) Dealer satisfaction Survey

    Membership of the Consumer Association feedback on satisfaction of servicing and repairs. Porsche #2, a good result. But look at VW and Mercedes-Benz, even worse than Citroen, Vauxhall, Peugeot and Renault. It would be a big improvement if Mercedes-Benz could get even close to humble Kia. Perhaps no surprise when you note Chrysler right at the bottom.

    Re: Consumer Association (UK) Dealer satisfaction Survey

    Interesting to see that dealers for the BMW-owned Mini brand are rated a lot better than actual BMW dealers.

    Re: Consumer Association (UK) Dealer satisfaction Survey

    Quote:
    fritz said:
    Interesting to see that dealers for the BMW-owned Mini brand are rated a lot better than actual BMW dealers.



    That's probably because the Mini attracts buyer who are not used to the luxury maket (as the car is a lot cheaper than a bmw) and are just pleasantly surprised by how Bmw treats them compared to where they've been before. Those familiar with Bmw are just used to ask more as they spent a lot more on their cars.

    If you pay 20K for a car, if something goes wrong, you're not happy but it's still OK as it happens to any car. But if you spent (at the least) 40K or 50K, you're gonna get pissed right away and the more the price goes up, the more you're gonna complain.

    Just my 2 cents. But also I think Mini are very reliable. (there's really not much that can go wrong.

    Re: Consumer Association (UK) Dealer satisfaction Survey

    wow, Chryler and Merc in the top 10 lowest. Is it the mec side or the chrylser side of the car that is so poor!!

     
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