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    Mercedes scores ZERO in consumer report

    http://www.businessweek.com/autos/autobe...FTOKEN=38466059

    I remember about 15-20 years ago the worst car was GM cars and now they're scoring high in reliability.

    Shame on Mercedes . I owned 2 MLs and a CLK and honestly I can tell(no exaggeration) they went to the dealer for service at least 3 times a month if not more.

    I promise myself never ever as long as I'm alive will buy another mercedes.

    Re: Mercedes scores ZERO in consumer report

    Sounds like Chrysler actually took over MB!

    Re: Mercedes scores ZERO in consumer report

    The repair/service file folders for my two most recent MBZs are about 2 inches thick . I know how you feel.

    Re: Mercedes scores ZERO in consumer report

    Quote:
    Ron (Houston) said:
    Shame on Mercedes .



    Shame indeed
    I testdrove the new C-Class last Tuesday and although it was a pre-production car the initial impression of the build quality was pretty good (of course a 150 km testride doesn't tell you anything about long term quality).

    From my own experience (and those of my colleagues using either MB/BMW/AUDI cars for "heavy duty" /corporate car purpose) BMW should be Nr.1 in terms of build quality/long-term reliability right now, with AUDI on second place and MB somewhere in the middle of nowhere (though those who got MB E-Class cars during the last 6 months or so report a significant step-up of the quality compared to the "older" MB cars).

    Re: Mercedes scores ZERO in consumer report

    Never liked Mercedes and swore to never own one. However I took delivery of the CL500 last november and must say what a great car it is. Possibly the best car I have ever owned overall and now am being persuaded to get the CL63.

    Re: Mercedes scores ZERO in consumer report

    I believe the new S and CL have a better quality build.

    Re: Mercedes scores ZERO in consumer report

    and that's my friend, why AUDI rocks!

    Re: Mercedes scores ZERO in consumer report

    The same magazine also found the 911 unreliable and would not recommend buying one.

    Re: Mercedes scores ZERO in consumer report

    I've had some minor bugs with all my cars - nothing serious. So it doesn't bother me really. Have yet to find the "perfect" marque!

    Re: Mercedes scores ZERO in consumer report

    Quote:
    nberry said:
    The same magazine also found the 911 unreliable and would not recommend buying one.



    your an amazing guy nick...

    Re: Mercedes scores ZERO in consumer report

    Ja! I had a CL55 AMG my03 and that thing had the Supercharger replaced twice in 2 months, new tranny,radio,radiators,diferential,ac,windows(2x) wiper motor,tranny control cpu, seat control cpu, engine mounts (2x) tranny mounts (2x) and was about to get a new engine before i decided to unload it. Sometimes under hard acceleration it would lock the rear wheels for a microsecond and then go into neutral, u had to coast to a stop and turn on/off several times to get in into gear. sometimes it would wake up with the tranny stuck on P and service had to come twice to my house and drag the car into a flatbed (with the tranny still on P)

    NEVER EVER will i buy a MB again, a shame, when the car was in shape it was a great car. :-(

    Re: Mercedes scores ZERO in consumer report

    Quote:
    nberry said:
    The same magazine also found the 911 unreliable and would not recommend buying one.



    That's a bit of a low blow, since their link to the JD Power Survey demonstrates that the 911 gets five stars out of five (among the best) in both initial quality and appeal, and in the top three in both categories for the premium sporty car segment-I believe posted here on rennteam before.

    http://www.jdpower.com/autos/Porsche/911/2006

    Re: Mercedes scores ZERO in consumer report

    Mfrs change over time ....and have also heard anecdotes re: Lexus reliability issues, such as fuel line failures and electrical issues....and have never gained sense that Lexus is particularly impressive from an active/passive safety standpoint.....

    My anecdotal sense today is that MB/P/F are all roughly similar in having superb quality/reliability....

    Past 12 mos, have owned S550/SL65/CL550/997TT/430 and curr have CL600 and 599....each has been virtually flawless despite aggressive and daily use (even in rain )

    Given the extensive new tech content of CL and 599, am particularly impressed by their exemplary levels of quality and reliability....

    BTW, have never found these various "surveys" statistically sound.....consider which people value their time cheaply enough to fill out the detailed surveys; mfrs know their warranty svc costs anyway ; and most frequent-repeat buyers of MB/F/P have strong relationships w/their local dealer and salesguy to make sure any issues are efficiently addressed....

    Would suspect the cust svc of the one-off, price-shopping cust (who prob buys a new car only every 5-7 yrs anyway) will be different from that of cust who has consolidated his purchasing to 2-3 brands and has strong relationships w/relevant dealers...and who seems to know/refer many of the dealer's other major repeat custs.....Business/Cust Svc 101

    Re: Mercedes scores ZERO in consumer report

    Quote:
    VKSF said:
    and have never gained sense that Lexus is particularly impressive from an active/passive safety standpoint.....



    Perhaps it is time to revise that sense. I am astonished that prior to the 1998 DC merger, MB passive crash safety had already fallen:

    http://www.euroncap.com/content/safety_ratings/details.php?id1=3&id2=18

    http://www.iihs.org/news/1999/iihs_news_120899.pdf


    Quote:
    My anecdotal sense today is that MB/P/F are all roughly similar in having superb quality/reliability.



    If MB/P/F are presently similar in passive safety, and the independent results from the IIHS and ENCAP are reliable showing MB passive safety to be inferior to Lexus, I sense MB/P/F customers are getting less than they bargained:

    http://www.iihs.org/ratings/summary.aspx?class=15
    http://www.iihs.org/ratings/summary.aspx?class=10
    http://www.euroncap.com/content/safety_ratings/details.php?id1=3&id2=89


    Quote:
    Would suspect the cust svc of the one-off, price-shopping cust (who prob buys a new car only every 5-7 yrs anyway) will be different from that of cust who has consolidated his purchasing to 2-3 brands and has strong relationships w/relevant dealers...and who seems to know/refer many of the dealer's other major repeat custs.....Business/Cust Svc 101



    I would suspect both frequent and infrequent customers would expect premium quality if they are required to pay premium prices.

    Re: MB w/ 0 in CR--NM for PE/VC in SF/gwich

    Quote:
    VKSF said:
    BTW, have never found these various "surveys" statistically sound.....consider which people value their time cheaply enough to fill out the detailed surveys;




    So by this logic, people who are too busy to type have more valid opinions...

    Re: MB w/ 0 in CR--NM for PE/VC in SF/gwich

    I have noticed in my circle of friends and neighbors that MB dominated as the family car a few years ago. Now there are very few in the neighborhood. We are seeing many Porsche/BMW/Audi SUV and Audi Cabriolets. I have an A8 and just released it because we have had to take it in 2 in 39 month of ownership. I talk with many people that have sworn off MB after owning them for 25-30 years. So many problems in the last 6-8 years that MB has lost them for good. They are going to run in to problems in the future.

    Re: MB w/ 0 in CR--NM for PE/VC in SF/gwich

    Quote:
    dan996 said:
    I talk with many people that have sworn off MB after owning them for 25-30 years. So many problems in the last 6-8 years that MB has lost them for good. They are going to run in to problems in the future.



    It takes twenty years to build a reputation and five minutes to ruin it.

    Good name in man and woman, dear my lord,
    Is the immediate jewel of their souls:
    Who steals my purse steals trash; 'tis something, nothing;
    'Twas mine, 'tis his, and has been slave to thousands;
    But he that filches from me my good name
    Robs me of that which not enriches him
    And makes me poor indeed.


    Attribution: Othello. Act iii, Scene 3.

    Re: MB w/ 0 in CR--NM for PE/VC in SF/gwich

    Quote:
    MAVERICK said:

    It takes twenty years to build a reputation and five minutes to ruin it.

    [



    Old truism in the biz world: happy and satisfied clients/customers tell two friends--dissapointed/displeased ones tell 10 friends . Do the math and you see why most businessses fail over time.

    Re: Mercedes scores ZERO in consumer report

    Quote:
    Ron (Houston) said:
    I believe the new S and CL have a better quality build.



    Friend bought new S class, second day car stopped on highway and he couldnt left a car, because he was unable to unlock doors. He was 1 hour waiting for service in car on highway... Electronic went crazy..

    Re: Mercedes scores ZERO in consumer report

    When Mercedes started advertising their winter sales event, you knew that they were just another car company. Nothing more!

    Re: MB w/ 0 in CR--NM for PE/VC in SF/gwich

    Quote:
    waiting for PDK said:
    Quote:
    VKSF said:
    BTW, have never found these various "surveys" statistically sound.....consider which people value their time cheaply enough to fill out the detailed surveys;




    So by this logic, people who are too busy to type have more valid opinions...



    Hmmm, subtle.

    Re: Mercedes scores ZERO in consumer report

    Quote:
    MAVERICK said:
    Quote:
    VKSF said:
    and have never gained sense that Lexus is particularly impressive from an active/passive safety standpoint.....



    Perhaps it is time to revise that sense. I am astonished that prior to the 1998 DC merger, MB passive crash safety had already fallen:

    http://www.euroncap.com/content/safety_ratings/details.php?id1=3&id2=18

    http://www.iihs.org/news/1999/iihs_news_120899.pdf


    Quote:
    My anecdotal sense today is that MB/P/F are all roughly similar in having superb quality/reliability.



    If MB/P/F are presently similar in passive safety, and the independent results from the IIHS and ENCAP are reliable showing MB passive safety to be inferior to Lexus, I sense MB/P/F customers are getting less than they bargained:

    http://www.iihs.org/ratings/summary.aspx?class=15
    http://www.iihs.org/ratings/summary.aspx?class=10
    http://www.euroncap.com/content/safety_ratings/details.php?id1=3&id2=89


    Quote:
    Would suspect the cust svc of the one-off, price-shopping cust (who prob buys a new car only every 5-7 yrs anyway) will be different from that of cust who has consolidated his purchasing to 2-3 brands and has strong relationships w/relevant dealers...and who seems to know/refer many of the dealer's other major repeat custs.....Business/Cust Svc 101



    I would suspect both frequent and infrequent customers would expect premium quality if they are required to pay premium prices.


    Prob insane if consider 599 passive safety as comparable to that of CL/997TT .....if 599 had CL-like passive safety, CL would be largely irrelevant....kudos to a low-vol mfr like F to impart outstanding perf/comfort/reliability engg to 599.....they now only need to address passive safety

    Haven't seen any crash test data for '07 S/CL/599/997TT/LS....unfortunately, lim-vol models tend to have scant public data....

    Need to consider top-line/latest-tech models, e.g., '07 LS460L vs '07 S600/CL600 (lesser models/older-tech models tend to have own issues) vs 599 vs 997TT...is there public crash testing data on '07 S/CL/599/997TT? ....are crash tests as statistically dubious as various reliability surveys?....drive all in varying conds and consider various factors of active/passive safety.....do the various published crash tests reveal active safety, in terms of braking/steering/handling/stab ctrls/trac in both wet/dry? Or passive safety in terms of real-world impacts vs SUV in terms of not only death risk, but risk of spinal/head, etc injuries? How does IIHS-type ins claim data adjust for different driver demographics/driving capabilities/styles/uses, etc? How important is active safety vs passive safety....and how to weigh each in terms of considering overall safety of any car in one's own local speed/weather/inept fellow driver climate?

    Doubt many quant guys take any of these published data very seriously....

    Prob need to rely on a comb of own common-sense eval of active/passive safety engineering of each of cars...and anecdotal data with respect to reliability.....and place own bets....and live w/consequences if wrong....

    BTW, more profitable custs of most well-run consumer businesses, whether custom house building/private planes/universities or private schools/high-end restaurants, etc etc...or cars ....tend to receive better svc than do less profitable custs.... .....socialism doesn't work too well ....and most smart, high-end custs vote w/their dollars, rather than through silly surveys/pseudo-scientific crash tests created/managed by various marketing/engineering flunkies w/dubious net worth/IQ.....

    Re: MB w/ 0 in CR--NM for PE/VC in SF/gwich

    Quote:
    waiting for PDK said:
    Quote:
    VKSF said:
    BTW, have never found these various "surveys" statistically sound.....consider which people value their time cheaply enough to fill out the detailed surveys;




    So by this logic, people who are too busy to type have more valid opinions...



    Tend to agree w/you....

    One of datapoints one may use to "triangulate" around what may be best cars today from perf/safety/reliability/daily-useability standpoint is to observe what smart, essentially resource-unlimited, car-oriented guys in one's region seem to choose to drive on a daily basis.....

    At least on the relatively tech- and car-oriented SF Peninsula, my sense is '07 CL600/S65/SL55 seem to predominate among this crowd for whatever reasons.....

     
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