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    Cayenne 2012 Turbo engine shut off

     I got my Cayenne Turbo for about a month.  Yesterday the engine suddently shut off when I was turning left.  The brake was not functioned and steering wheel was locked.  It scared the hell out of me.  Have you seen or heard this problem before?  Should I call my Dealer to report the problem? 

    Thanks


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    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    Smiley

    Any chance that the ignition key was somehow inadvertently turned in the lock to switch off the engine and brake servo,  and lock the steering column all at once?   Smiley


    --

    fritz


    Re: Cayenne 2012 Turbo engine shut off

    Hammy113:

     I got my Cayenne Turbo for about a month.  Yesterday the engine suddently shut off when I was turning left.  The brake was not functioned and steering wheel was locked.  It scared the hell out of me.  Have you seen or heard this problem before?  Should I call my Dealer to report the problem? 

    Thanks

    Yes, absolutely!  Don't allow the possibility of error on your part keep you from investigating the cause of the problem, and your dealer is the best place to start that investigation. 


    Re: Cayenne 2012 Turbo engine shut off

    Certainly do report it. Do you have the Entry&Drive system?


    Re: Cayenne 2012 Turbo engine shut off

    Hammy113:

    Should I call my Dealer to report the problem? 


    Definitely yes! Imagine this happens at higher speeds... Smiley


    --

    The secret of life is to admire without desiring.


    Re: Cayenne 2012 Turbo engine shut off

    Thank you all for your replies.

     

    Ferdie,

     Yes, I have the Entry&Drive system


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    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    That might be one possible culprit. I guess you didn´t hit the starter button by accident when you made that turn? What you didn´t mention is whether the car started again without any issues afterwards.

    I would definitely report it, especially under warranty. From my understanding, all Entry&Drive systems, irrespective from which manufacturer, still function even if the keyfob is not in vicinity anymore. You will just not be able to re-start the car on a latter occasion without the key. Therefore it might be a comparatively small issue within the electrical system that the car shut itself off completely, not necessarily an issue with the Entry&Drive system itself. It could be as little as a unstable connection within the ignition switch.


    Re: Cayenne 2012 Turbo engine shut off

    Start/Stop  malfunction - check it pls


    Re: Cayenne 2012 Turbo engine shut off

    I made the turn slowly because I was waiting for a car from opposite direction to pass by.  I did not hit the starter button by accident.  The car continued moving forward until it hit the cement curb.  It has not happened since then.  Is there any fault code recorded?

     


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    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    Sorry to hear about the problem.

    Do not drive your car anymore before the dealer/Porsche sorted out the problem.

    Again: DO NOT drive this car again.

    I had a similar problem with the DKG gearbox on my wife's M3 Cab, there was a recall later on which fixed it (a software glitch).

    Since the Cayenne is already on the market for some time, I suspect a faulty ECU unit.

    I had a similar problem, engine shut off completely at 140(!) kph on the Autobahn and it was really difficult to bring the car to  a safe standstill afterwards, I was very lucky. The culprit: A cold solder joint (don't ask... ).

    Very dangerous situation.


    --

    RC (Germany) - Rennteam Editor Porsche Panamera Turbo S, BMW X5M, Mercedes C63 AMG Coupe PP/DP, Mini Cooper S Countryman All4


    Re: Cayenne 2012 Turbo engine shut off

    Thanks RC.  I will call the Dealer today.

     


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    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    Ok wow that is scary, glad to hear you are ok. I would definitely not drive the car anymore and go see the dealer straight away. They have to do a full diagnostic check on the car and will probably find something faulty like the ECU. But please tell them right away, they will fix it most likely and give you the peace of mind driving it again


    Re: Cayenne 2012 Turbo engine shut off

    Call the dealer and have him pick it up on a flat bed..Defintely do not drive it..


    --

    2006 997 C2S Cab, Triple Black,  2006 Cayenne Titanium Iceland Silver Metalic New York


    Re: Cayenne 2012 Turbo engine shut off

    The car is at the Dealer now.  They said they want to keep it for couple days to figure out what is wrong.  I hope they find something. 

    Thanks all for your replies.


    --

    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    Let us know what the final outcome is... kiss


    Re: Cayenne 2012 Turbo engine shut off

    The Dealer called me and said they have been driving my car for 2 days and cannot find anything wrong with the car.  What I am supposed to do now?

     


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    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    I would expect their to be a log  of such a massive failure that you encountered. Hard to believe there is no evidence of something of that magnitude.

    I hope they find something for your peace of mind...


    Re: Cayenne 2012 Turbo engine shut off

    Hammy113:

    What I am supposed to do now?


    I do hope that they checked the codes onboard. Therefore I assume that there is no fault code saved in the system. I still believe that it could be something simple as a cold solder joint or a malfunction in the ignition lock. From my understanding with other systems, it will keep the engine running until you manually shut it off. Even if the key itself is not in vicinity anymore. Therefore I would be very surprised if it is anything related to the key or signal transmission. It could be an issue with the controller but I assume that´d have to leave a fault code as well.

    Friiitz....!? Smiley


    Re: Cayenne 2012 Turbo engine shut off

    Ferdie:
    Hammy113:

    What I am supposed to do now?


    I do hope that they checked the codes onboard. Therefore I assume that there is no fault code saved in the system. I still believe that it could be something simple as a cold solder joint or a malfunction in the ignition lock. From my understanding with other systems, it will keep the engine running until you manually shut it off. Even if the key itself is not in vicinity anymore. Therefore I would be very surprised if it is anything related to the key or signal transmission. It could be an issue with the controller but I assume that´d have to leave a fault code as well.

    Friiitz....!? Smiley

    Smiley  

    @Hammy113:  

    If you have not already had this confirmed by the dealer's workshop I would ask:

    -  Have they checked for any error codes in the diagnostic system, and what exactly did they find?

    -  Have they contacted the factory's service department to ask if this error profile has already arisen elsewhere?
       There is naturally a first time for everything, but what are the odds that you would be the first one to experience a particular technical fault?  


    --

    fritz


    Re: Cayenne 2012 Turbo engine shut off

    Frizt,

    I talekd to the Service Adviser and he said tthere was no error code when they did the diagnostic test.   He has not heard anything about this problem, this is the first time.  Why the system did not record the problem? 


    --

    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    Hammy113:

    Frizt,

    I talekd to the Service Adviser and he said tthere was no error code when they did the diagnostic test.   He has not heard anything about this problem, this is the first time.  Why the system did not record the problem? 

    First off, I know nothing about diagnostic systems. As far as I am concerned, electronics are the work of the devil.  Smiley

    Diagnostic systems generally register anomalies as errors. Without knowing what caused the engine to shut off there'll surely be no way to know if the system should have seen it as an anomaly.  Smiley

    If you are sure that you did not do something "irregular" to provoke the failure, I would in your position be inclined to insist on them getting in touch with PCNA to "register" this problem and to ask for a response from the service people in Germany. The fact that a Service Adviser at a dealership in Virginia has not yet heard about this situation arising before does not mean very much in my view, but all reports of unknown issues in the field should come together at Customer Service HQ and your case would surely be passed on to a specialist as the risk of an engine and other systems cutting out while a car is being driven is hardly trivial. Don't know if the fact that it has arisen in August might delay a response? 

    Even allowing for the fact that it can be very difficult to locate the cause of intermittent gremlins, I personally found the response that they had driven your car around for 2 days without being able to recreate the problem rather unsatisfactory. 


    --

    fritz


    Re: Cayenne 2012 Turbo engine shut off

    I agree with Fritz you should insist that your dealer register the problem with PCNA. Ron Herrick is the  Field Technical Manager, PCNA Area East so I would assume that he is responsible for your dealership. I would have the dealer start with him.


    --

    2006 997 C2S Cab, Triple Black,  2006 Cayenne Titanium Iceland Silver Metalic New York


    Re: Cayenne 2012 Turbo engine shut off

    Thanks for your advice Fritz.  I will request the Service Adviser to register this problem with PCNA but I don't know he is willing to do it or not.

    bobr,

    Would it be possible to contact Ron Herric directly?

    Thanks


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    09 997 TT



    Re: Cayenne 2012 Turbo engine shut off

    I just spoke with PCNA customer service.  She said all she can do is record the problem.  That is it?


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    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    Hammy113:

    I just spoke with PCNA customer service.  She said all she can do is record the problem.  That is it?

    After reading Misha011's post immediately above yours I would be inclined to print out a copy of the thread he linked to and go back to your dealer once again with it and show them that the fact they don't know the problem does not mean a damn thing, and to tell them that you have also spoken to PCNA and now expect an update at short notice. 


    --

    fritz


    Re: Cayenne 2012 Turbo engine shut off

    fritz,

    I already emailed the link that Misha011 psosted to the Service Adviser at my Dealer.  Hope he read this.

    Thanks Misha011


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    09 997 TT


    Re: Cayenne 2012 Turbo engine shut off

    Smiley   Hammy113  ,  hope your car will be fixed soon .


    Re: Cayenne 2012 Turbo engine shut off

    @ Fritz : the problem is you and I are dinosaurs. The good old days of actually looking for a fault and using the brain to try and work out what had caused it are gone. Modern day "mechanics" look at a computer read out. If it doesn't show there then it can't have happened. Smiley

    @Hammy 113 - do hope your dealer can find this potentially dangerous fault. Hopeofully the rennlist posts kindly highlighted by misha011 can help them. Not impressive when an Internet forum gives guidance to a main dealer regarding fault finding. Not a recommendation for Porsche's technical internal communications.

    At the very least it will show them there is history of similar faults.

    -------

    Everybody is a genius. But if you judge a fish by its ability to climb a tree it will live its whole life believing that it is stupid. - Albert Einstein

    Porsche 997 Carrera S PDK Aqua Blue / Black - Toyota Yaris D4D  "Clockwork Rat"


    Re: Cayenne 2012 Turbo engine shut off

    dreamcar,

    My Dealer told me to take the car home because they cannot find anything wrong with it.  I did show them the Rennlist Web page but they refused to do further diagnostic tests.  What should I do now? 


    --

    09 997 TT


     
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