Board: Porsche - 911 - 996 Language: English Region: Worldwide Share/Save/Bookmark Close

Forum - Thread

    Bad Service

    I would like to know if anyone has had same trouble with their dealer.
    I ordered sport exhaust with my carrera and it came without it.
    The dealer told me, no worries, should be there within three months.
    Three months!!! How is the XLF exhaust different from the 996 phase 1?
    Anyway, I decided to deal with it myself, so I called Porsche France who directly reports to Porsche AG.
    I received my exhaust in three days with apologies!!!!!!!!!
    I felt bad for my dealer though, bc he has become a good friend and I believe PAG does not like clients reporting directly to them, I think they gave him a pretty bad time.
    But come on, these are not suppose to happen.
    One of my best friend has a 996 GT2 and he has been waiting for a Roll Over cage for four months and he has paid for it!!!!!
    And now, similar problem, I ordered the Traffic Pro for navigation, to be fitted instead of my CDR32, my dealer tells me it is now a relicate option.
    It means I could wait for it between 2 weeks and 6 months, this is totally unacceptable. If it is not available then Porsche should not advertise it on their website under Tequipment.
    RC, do you think I should cancel the order and order directly to Beker?
    I would call Porsche France but I don't want my dealer to get into trouble again.
    Has anyone experienced anything like that?

    Re: Bad Service

    If you want a TrafficPro fast try He is in Belgium and can get Porsche parts to the US in 2 days so... it should be very fast to you.

    Loren (99 996)

    Re: Bad Service

    Why don't you call directly the Tequipment/Exclusive department at the factory ? I can provide you with a phone number if you need it. They speak English and I'm sure they can help. Don't worry about your dealer, YOU are the customer. My dealer hates it when I call Porsche directly but last time when I enquired a new gearbox, Porsche sent a fax directly to the dealer to approve it. It took me 2 minutes to write the fax and it took Porsche a few minutes to fax my dealer to get me a new gearbox. That's service, I LOVE to call the factory or send them faxes. However I'm not sure my dealer or even Porsche likes it but I am the customer and have all rights, nope ?

    Re: Bad Service

    Actually, it would be a good idea to call them.
    I met a really nice guy working at the exclusive department whose name is Alexander, maybe you know him too. (young, slim, german...)
    I thought that Exclusive and tequipment were two different departments though?
    I will leave my dealer some time, but end of june, I call the factory, you're right.

    Re: Bad Service

    You're talking about Mr. Duwendag, right ? A pretty important guy at Exclusive.
    Exclusive and Tequipment are actually one department. Tequipment sells retrofit stuff and Exclusive usually optional stuff on new cars only.
    Only the Selection department is a completely different department.
    Why wait until end of june to call the factory ? I sent you a contact phone number and you should call them. Maybe just out of curiousity ?!



    Board Subject Last post Rating Views Replies
    Porsche Sticky SUN'S LAST RUN TO WILSON, WY - 991 C2S CAB LIFE, END OF AN ERA (Part II) 12/8/23 11:25 PM
    301844 1704
    Porsche Sticky Welcome to Rennteam: Cars and Coffee... (photos) 11/18/23 11:46 AM
    Boxster Coupe GTS
    267624 551
    Porsche Sticky OFFICIAL: Cayman GT4 RS (2021) 5/12/23 12:11 PM
    194220 288
    Porsche Sticky OFFICIAL: Porsche 911 (992) GT3 RS - 2022 12/6/23 11:50 AM
    118131 256
    Porsche The moment I've been waiting for... 11/29/23 8:30 PM
    754094 1361
    Porsche 992 GT3 7/23/23 7:01 PM
    560523 3868
    Porsche OFFICIAL: 911 R (2016) 12/25/22 1:02 AM
    CGX car nut
    553733 2663
    Porsche OFFICIAL: New Porsche 911 Turbo S (2020) 4/6/23 7:43 AM
    382979 1276
    Porsche Welcome to the new Taycan Forum! 11/3/23 1:06 PM
    298808 1495
    Porsche Donor vehicle for Singer Vehicle Design 7/3/23 12:30 PM
    291536 797
    Others Tesla 2 the new thread 12/10/23 8:47 PM
    Carlos from SpainM
    240051 2391
    Porsche GT4RS 12/1/23 8:15 AM
    227737 1361
    Lambo Aventador and SV 3/30/23 1:59 PM
    CGX car nut
    226826 724
    Ferrari Ferrari 812 Superfast 4/21/23 8:09 AM
    182607 550
    Porsche Red Nipples 991.2 GT3 Touring on tour 12/6/23 10:31 PM
    172690 620
    Others Corvette C8 10/16/23 3:24 PM
    162880 488
    Motor Sp. [2022] Formula 1 2/4/23 1:10 AM
    158370 1576
    Porsche Collected my 997 GTS today 10/19/23 7:06 PM
    CGX car nut
    152932 812
    Lambo Huracán EVO STO 7/30/23 6:59 PM
    128857 346
    Others Gordon Murray - T.50 11/22/23 10:27 AM
    54014 387
    Others Valkyrie final design? 4/28/23 2:45 AM
    43415 219
    AMG Bought a muscle car... 3/26/23 3:31 PM
    34757 303
    Porsche 992 Sport Classic 2/13/23 5:35 PM
    28926 213
    Lotus Lotus Emira 6/25/23 2:53 PM
    27341 101
    Porsche Back to basics - 996 GT3 RS 6/11/23 5:13 PM
    CGX car nut
    26407 144
    Motor Sp. 2023 Formula One 12/6/23 7:22 PM
    26238 684
    Ferrari [2022] Ferrari Purosangue (SUV) 4/15/23 5:20 AM
    24592 141
    AMG Mercedes-Benz W124 500E aka Porsche typ 2758 11/21/23 2:47 PM
    23100 272
    Porsche 2022 992 Safari Model 12/9/23 11:35 PM
    CGX car nut
    19888 185
    BMW M 2024 BMW M3 CS Official Now 8/30/23 6:51 PM
    15571 297
    139 items found, displaying 1 to 30.