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    Extended crank (the saga continues)

    When last we left our intrepid hero, his steed (an '06 987S) had a new fuel pump and ECM installed in the hopes of solving the dreaded extended crank problem. Alas, the problem persisted.
    So back to the dealer I went. Further testing found that during the extended crank the injectors were closed and no spark was being generated. Buy this time the regional service advisor and engineers at Porsche North America in Atlanta were involved. The latest theory was that there was a problem somewhere in the engine immobilizer that is part of the security system. So...several components in the security system as well as both keys were replaced. The car was returned and all parties crossed their fingers.
    But...the problem persists. Now everyone the dealer, Porsche North America, the regional service advisor are scratching there heads. The dealer is working directly with Atlanta now to figure out what to do next.
    I do have to say that everyone at the dearler, Rector Porsche, has been great. They have really been trying hard.
    The problem seems to be a one of a kind problem. I've checked 4 boards and posted on all. No one else has had this problem. According to the dealer this is the first report of this persistent problem. I'm convinced it is some sort of electrical gremlin. So what's next?
    Well...since I've already been in 4 times, with only 1600 miles on the odo, it qualifies as a lemon under California law. I started that process yesterday, although if Porsche can resolve the issue, I may stop that process. Also the dealer is going to bring the car back in after getting further direction from Atlanta.
    While this has definately been a nuisance, I still love this car. So at worst I'll end up with a new car.
    I'll keep everyone updated as events unfold.
    Paralizer

    Re: Extended crank (the saga continues)

    Never knew that "lemon" was actually a legal term? What are the critirea?

    Re: Extended crank (the saga continues)

    Quote:
    Zürich said:
    Never knew that "lemon" was actually a legal term? What are the critirea?

    Almost all states in the US have what are referred to as "lemon laws." In California a car is considered a "lemon" if it goes in for the same problem more than 4 times, or for a combination of problems that has the car at the dealer for more than 30 days, in the first 18 months or 18k miles.

    Re: Extended crank (the saga continues)

    Quote:
    Paralizer said:
    Quote:
    Zürich said:
    Never knew that "lemon" was actually a legal term? What are the critirea?

    Almost all states in the US have what are referred to as "lemon laws." In California a car is considered a "lemon" if it goes in for the same problem more than 4 times, or for a combination of problems that has the car at the dealer for more than 30 days, in the first 18 months or 18k miles.



    Thanks, hope your problems get fixed soon.

    Re: Extended crank (the saga continues)

    I wish we had lemon laws in the UK and EU generally. So much for the EU providing greater consumer protection.

    Re: Extended crank (the saga continues)

    Hope it works out - but the more they pull it apart the more chance there is a of ratles and future problems.

    Pursue the lemon option

    Re: Extended crank (the saga continues)

    Quote:
    easy_rider911 said:
    I wish we had lemon laws in the UK and EU generally. So much for the EU providing greater consumer protection.


    Don't we? I thought we had.

    Re: Extended crank (the saga continues)

    Quote:
    easy_rider911 said:
    I wish we had lemon laws in the UK and EU generally. So much for the EU providing greater consumer protection.



    In Germany we have a consumer right called "annullment" - basically says if the seller can't fix a problem with a product under warranty (law requires 2 years) you can return the car to get a new one or just get back the purchase price. Would not work for minor issues (like cigarette lighter not working) which gives the consumer the right to reduce the purchase price though.

    @ Paralizer: I can feel your pain and I hope the mechanics are able to de-paralize your baby ASAP

    Re: Extended crank (the saga continues)

    Quote:
    wtsnet said:
    Quote:
    easy_rider911 said:
    I wish we had lemon laws in the UK and EU generally. So much for the EU providing greater consumer protection.


    Don't we? I thought we had.



    Yep sale of goods act, but it requires you give the supplying dealer 3 attempts to fix the problem. Its based on a case law between Palmerston Motors and Bernstein (1987). I got quite acquainted with it when rejecting my new 987S at the start of the year - I didn't need to use it in the end as the OPC did the decent thing, but thats another story

     
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