Problems with my 997s..........very upset.
Last Saturday, my brand new 997s broke down with only 700 kms. The car was towed to the Porsche dealer.
Today, the technician has told me that the car has a faulty fuel pump and they are waiting for a new one coming from Germany. I will have to wait seven more days for the car to be fixed.
I am very upset with Porsche for several reasons:
1) I ordered my 997s on July 31 and it was supposed to be delivered on December. The car was delivered last week. Therefore, I waited 7 1/2 months, and three months more than expected. My Porsche Dealer never gave me an explanation of such a long delay.
2) Three days after delivery, and with only 700 kms, the car breaks down in the middle of a highway, creating a traffic mess. It was one of the most dangerous situations in my life. According to the technicians, the fuel pump was not working properly. The car needs a new fuel pump.
3) A new fuel pump from Germany will take more than ten days for delivery, so I will spend the holidays with a courtesy car.
How do I feel?. Terribly bad. I am so upset that I am thinking in writing a complaint to Porsche Germany. I know that these things happen, and that new cars can have small bugs, but, WHERE IS PORSCHE QUALITY?. How can they sell defective cars?. Why is Porsche so proud of their quality systems?, and what about the fu...ng logistics?. Two week to send a fuel pump from Germany to Spain? Why they do not have fuel pumps available in Spain?. I will never buy a Porsche again.
Today, the technician has told me that the car has a faulty fuel pump and they are waiting for a new one coming from Germany. I will have to wait seven more days for the car to be fixed.
I am very upset with Porsche for several reasons:
1) I ordered my 997s on July 31 and it was supposed to be delivered on December. The car was delivered last week. Therefore, I waited 7 1/2 months, and three months more than expected. My Porsche Dealer never gave me an explanation of such a long delay.
2) Three days after delivery, and with only 700 kms, the car breaks down in the middle of a highway, creating a traffic mess. It was one of the most dangerous situations in my life. According to the technicians, the fuel pump was not working properly. The car needs a new fuel pump.
3) A new fuel pump from Germany will take more than ten days for delivery, so I will spend the holidays with a courtesy car.
How do I feel?. Terribly bad. I am so upset that I am thinking in writing a complaint to Porsche Germany. I know that these things happen, and that new cars can have small bugs, but, WHERE IS PORSCHE QUALITY?. How can they sell defective cars?. Why is Porsche so proud of their quality systems?, and what about the fu...ng logistics?. Two week to send a fuel pump from Germany to Spain? Why they do not have fuel pumps available in Spain?. I will never buy a Porsche again.