A few words regarding Mercedes Service: When I called last week for an appointment to get the rear axle oil exchanged, the woman on the phone didn't know what I am talking about. She repeatedly asked if I need an "engine oil change" and I repeatedly explained that the car is an E63 S AMG and requires a mandatory rear axle oil exchange at 3000 km. Then, she asked if an appointment early June would be OK after I explicitly explained to her that my car is going to have 3000 km after the weekend and I need to have the mandatory oil exchange done afterwards because otherwise, I need to drive a car from the competition while the AMG sits in the garage. I think she understood my pointer because she gave me an appointment on the Monday following that weekend.
When I arrived at the Service point, they knew I had a new car, they didn't even "present" me my mechanic. I took the liberty to do that myself, I like to know the persons who work on my car(s).
I wanted an oil exchange as well but my mechanic said that from his experience, they had analyzed oil samples from cars at 3000 km in the past, an engine oil exchange is not necessary and it would be thrown out money. He recommended to have the oil exchanged after the next winter (or when the next service is due, whatever happens earlier). I accepted his recommendation because it saved
My sales guy had passed on a note to the Service point regarding the Track Pace retrofit (a COMAND software update which requires the car to "sit" for a whole day at the dealership since apparently the update is uploaded directly to the car from AMG Affalterbach). I mentioned the Track Pace retrofit to the mechanic, he promised to take care of it but when I picked up my car...no retrofit. The mechanic was already gone home (after 5 pm). I contacted my sales guy and he apologized a thousand times, he felt pretty bad about this because he specifically notified the Service shop regarding Track Pace. Oh well, not really a problem but annoying.
The rear axle oil exchange was surprisingly cheap, "only" 175 EUR total.
OK, they (hand)washed my car for free, this was positive.
Overall not the greatest Service experience but to my dealership's defense, they are doing some renovation work and their service point capacity is very limited right now.
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RC (Germany) - Rennteam Editor Porsche 991.2 Carrera GTS Cabriolet (2018), Audi R8 V10 Plus (2016), Mercedes E63 S AMG Edition 1 (2018), Mini JCW (2015)