Crown

Board: Porsche - 911 - 997 - Turbo Language: English Region: Worldwide Share/Save/Bookmark Close

Forum - Thread

    May 15, 2007 9:39:52 PM

    Alpine
    Newbie
    Alpine
    Loc: California, USA
    Posts: 14, Gallery
    Registered on: May 6, 2007

    997 Turbo Program Letter Receipt

    Received a letter from Porsche asking me to take my 997 Turbo to my nearest Porsche dealership for a program inspection. The letter provided no insight as to what may be the problem. Furthermore, the letter provided an incentive that if I took my car in prior to July 31st, that I will receive a complimentary gift worth $250 from Porsche. Obviously Porsche wants to inspect my 997 turbo quickly, but are very vague as to the reason. Anyone have any ideas what the problem may be?

    May 16, 2007 1:18:14 AM

    roadtrip
    Veteran
    roadtrip
    Loc: new mexico, usa
    Posts: 1172, Gallery
    Registered on: May 31, 2006
    Reply to: Alpine

    Re: 997 Turbo Program Letter Receipt

    im sure it would be helpful to tt owners if you could post any of the corespondence you receive from porsche...sometimes these things are vin # driven and dont apply to the entire production to date....with the initial brake problem for early cars it was volentary and im not sure owners were individually notified...i do know that my dealer gladly provided copies of all the technical info porsche furnished the dealers...in advance, all enlightenment is appreciated

    May 16, 2007 6:35:16 AM

    andrea
    Rennteam Master
    andrea
    Loc: Italy, Pordenone , Italy
    Posts: 3569, Gallery
    Registered on: Sep 24, 2003
    Reply to: roadtrip

    Re: 997 Turbo Program Letter Receipt

    awd ecu problem?

    May 16, 2007 7:30:24 AM

    Adam2S Offline
    Senior
    Adam2S
    Loc: UK , United Kingdom
    Posts: 745, Gallery
    Registered on: Feb 19, 2007
    Reply to: andrea

    Re: 997 Turbo Program Letter Receipt

    Great vote, but can we have a few more choices please.

    All seems a little one sided to me

    May 16, 2007 10:02:19 AM

    easy_rider911
    Rennteam VIP
    easy_rider911
    Loc: London , United Kingdom
    Posts: 22190, Gallery
    Registered on: Nov 8, 2004
    Reply to: Adam2S

    Re: 997 Turbo Program Letter Receipt

    LOL

    May 17, 2007 3:15:21 PM

    Alpine
    Newbie
    Alpine
    Loc: California, USA
    Posts: 14, Gallery
    Registered on: May 6, 2007
    Reply to: roadtrip

    Re: 997 Turbo Program Letter Receipt

    Copy of the letter I received is provided below (by the way, when I contacted my dealership and spoke to the service advisor, he had no clue of the campaign but would check into it):

    Your 2007 911 Turbo Coupe
    Vehicle ID No: xxxxxxxxx

    Dear Mr. XXXXXX

    Porsche Cars North America Inc. is pleased to inform you that your Porsche automobile may benefit from a product improvement campaign. This campaign will be carried out free of charge and is designed to ensure that your Porsche vehicle will continue to provide many years of enjoyable and reliable motoring.

    Please arrange for an appointment with your certified Porsche dealer as soon as possible to have aforementioned product improvement performed. If you are able to schedule an appointment by July 31st, 2007 we would also like to provide you with a $250 Porsche gift certificate as a sign of our appreciation.

    Once the product improvement campaign has been carried out by your Porsche dealer the certificante will be mailed to you. This certificate can be redeemed upon your next service appointment, for purchase of Porsche parts or purchase of Porsche merchandise.

    Your local dealership will be able to provide you with additional information regarding details of the product improvement campaign that is applicable to your vehicle.

    Yours sincerely,

    J. David Martin
    Vice President, AfterSales

    P.S. If you no longer own this vehicle, please fill out the attached form and fax it to the toll-free fax number: X-XXX-XXX-XXXX

    May 17, 2007 4:37:01 PM

    roadtrip
    Veteran
    roadtrip
    Loc: new mexico, usa
    Posts: 1172, Gallery
    Registered on: May 31, 2006
    Reply to: Alpine

    Re: 997 Turbo Program Letter Receipt

    thanks, appreciate your keeping us in the loop ...perhaps they will re-flash the ecu with the g.i.a.c programing , right, more likely dial it back a bit

    May 17, 2007 5:50:42 PM

    thuggy
    Veteran
    thuggy
    Loc: PA & CA , United States
    Posts: 834, Gallery
    Registered on: Aug 22, 2006
    Reply to: roadtrip

    Re: 997 Turbo Program Letter Receipt

    I inquired to my dealer and with a little research they came back with a vague "vacuum tube needs to be checked as it might come lose".

    May 18, 2007 5:03:20 PM

    Bluehinder
    Junior
    Bluehinder
    Loc: Colorado
    Posts: 134, Gallery
    Registered on: Mar 18, 2007
    Reply to: thuggy

    Re: 997 Turbo Program Letter Receipt

    Polite way of saying a callback.

    May 18, 2007 6:03:33 PM

    bbywu Offline
    Junior
    bbywu
    Loc: WI , United States
    Posts: 88, Gallery
    Registered on: Aug 24, 2006
    Reply to: Alpine

    Re: 997 Turbo Program Letter Receipt

    Broken welds...

    http://www.6speedonline.com/forums/showthread.php?t=65215
    http://www.6speedonline.com/forums/showthread.php?t=79336&highlight=welds

    May 18, 2007 6:06:54 PM

    edz
    Rennteam Pro
    edz
    Loc: South Orange County
    Posts: 2022, Gallery
    Registered on: Oct 11, 2005
    Reply to: bbywu

    Re: 997 Turbo Program Letter Receipt

    Gr8 way to say sorry but your vehicle is being recalled.

    May 19, 2007 3:26:47 AM

    Alpine
    Newbie
    Alpine
    Loc: California, USA
    Posts: 14, Gallery
    Registered on: May 6, 2007
    Reply to: thuggy

    Re: 997 Turbo Program Letter Receipt

    Alpine update: I took my car into the dealership for the program improvment campaign. The service manager, opened the engine lid and inspected a half inch vacuum hose T connection located left mid engine center. What was interesting, is that he inspected by feel and not by sight. It seems that he was verifying that the T connector must have a slight groove along the longitudinal axis of the center line connection. If the slight groove was there, then everything was ok. The inspection took a total of 5 seconds. I asked if the slight groove was not there would he have to replace the T connector. He said yes. He said that the non-groove T connector would have caused a subsystem failure. He elaborated no further. I guessed he did not know anymore. He then completed the paperwork told me he was sending the inspection report into Porsche for my complimentary $250 certificate. If I had to venture a guess, it almost seemed like something must have happened during the assembly of some 997turbo engines in that someone must have placed the wrong T connector on a number of engines and Porsche was quickly trying to find out how many engines have been affected. The key here, is that I believe Porsche has no idea if there are only a couple of engines or a large number of engines affected. Thus the reason for Porsche offering the complimentary gift certificant of $250 if one brings their Porsche in by July 31st. In any case, I advise all other 997 turbo owners to have their engines inspected accordingly; even if one does not receive the campaign letter that I pasted in a previous posting.

    May 19, 2007 11:51:25 AM

    jeffbco
    Pilot
    jeffbco
    Loc: Denver
    Posts: 494, Gallery
    Registered on: Mar 18, 2006
    Reply to: Alpine

    Re: 997 Turbo Program Letter Receipt

    Quote:
    Alpine said:
    Alpine update: I took my car into the dealership for the program improvment campaign. The service manager, opened the engine lid and inspected a half inch vacuum hose T connection located left mid engine center. What was interesting, is that he inspected by feel and not by sight. It seems that he was verifying that the T connector must have a slight groove along the longitudinal axis of the center line connection. If the slight groove was there, then everything was ok. The inspection took a total of 5 seconds. I asked if the slight groove was not there would he have to replace the T connector. He said yes. He said that the non-groove T connector would have caused a subsystem failure. He elaborated no further. I guessed he did not know anymore. He then completed the paperwork told me he was sending the inspection report into Porsche for my complimentary $250 certificate. If I had to venture a guess, it almost seemed like something must have happened during the assembly of some 997turbo engines in that someone must have placed the wrong T connector on a number of engines and Porsche was quickly trying to find out how many engines have been affected. The key here, is that I believe Porsche has no idea if there are only a couple of engines or a large number of engines affected. Thus the reason for Porsche offering the complimentary gift certificant of $250 if one brings their Porsche in by July 31st. In any case, I advise all other 997 turbo owners to have their engines inspected accordingly; even if one does not receive the campaign letter that I pasted in a previous posting.

    Do you think the issue is VIN specific? Would you mind posting th elast 6 numbers of your VIN? Thanks.
     
    Edit

    Forum

    1. All 

    Boards

     
    Board Subject Last post Rating Views Replies
    Porsche Sticky SUN'S LAST RUN TO WILSON, WY - 991 C2S CAB LIFE, END OF AN ERA (Part II) 4/17/24 7:16 AM
    GnilM     		765804 1798
    Porsche Sticky Welcome to Rennteam: Cars and Coffee... (photos) 4/7/24 11:48 AM
    Boxster Coupe GTS     		437475 565
    Porsche Sticky OFFICIAL: Cayman GT4 RS (2021) 5/12/23 12:11 PM
    W8MM     		261497 288
    Porsche Sticky OFFICIAL: Porsche 911 (992) GT3 RS - 2022 3/12/24 8:28 AM
    DJM48     		258306 323
    Porsche Sticky The new Macan: the first all-electric SUV from Porsche 1/30/24 9:18 AM
    RCA     		82847 45
    Porsche Sticky OFFICIAL: Taycan 2024 Facelift 3/15/24 1:23 PM
    CGX car nut     		5336 50
    Porsche The moment I've been waiting for... 2/1/24 7:01 PM
    Pilot
     
     
     
     
     
    		 877676 1364
    Porsche 992 GT3 7/23/23 7:01 PM
    Grant     		810055 3868
    Porsche Welcome to the new Taycan Forum! 2/10/24 4:43 PM
    nberry     		388787 1526
    Porsche GT4RS 4/17/24 8:53 PM
    GaussM     		386581 1452
    Others Tesla 2 the new thread 12/13/23 2:48 PM
    CGX car nut     		369689 2401
    Porsche Donor vehicle for Singer Vehicle Design 7/3/23 12:30 PM
    Porker     		367429 797
    Ferrari Ferrari 812 Superfast 4/21/23 8:09 AM
    the-missile     		290802 550
    Porsche Red Nipples 991.2 GT3 Touring on tour 4/11/24 12:32 PM
    Ferdie     		286976 668
    Porsche Collected my 997 GTS today 10/19/23 7:06 PM
    CGX car nut
     
     
     
     
     
    		 259438 812
    Lambo Huracán EVO STO 7/30/23 6:59 PM
    mcdelaug     		237969 346
    Lotus Lotus Emira 6/25/23 2:53 PM
    Enmanuel     		226084 101
    Others Corvette C8 10/16/23 3:24 PM
    Enmanuel     		220468 488
    Others Gordon Murray - T.50 11/22/23 10:27 AM
    mcdelaug     		167368 387
    Porsche Back to basics - 996 GT3 RS 6/11/23 5:13 PM
    CGX car nut     		139246 144
    BMW M 2024 BMW M3 CS Official Now 12/29/23 9:04 AM
    RCA     		115969 303
    Motor Sp. 2023 Formula One 12/19/23 5:38 AM
    WhoopsyM     		107730 685
    Others Valkyrie final design? 4/28/23 2:45 AM
    Rossi     		99387 219
    Porsche 2022 992 Safari Model 3/7/24 4:22 PM
    WhoopsyM     		83692 239
    AMG Mercedes-Benz W124 500E aka Porsche typ 2758 2/23/24 10:03 PM
    blueflame     		74918 297
    Porsche 992 GT3 RS 3/3/24 7:22 PM
    WhoopsyM     		53310 314
    Motor Sp. Porsche 963 3/16/24 9:27 PM
    WhoopsyM     		24751 237
    Ferrari Ferrari 296 GTB (830PS, Hybrid V6) 1/21/24 4:29 PM
    GT-Boy     		20989 103
    BMW M 2022 BMW M5 CS 4/8/24 1:43 PM
    Ferdie     		19261 140
    AMG G63 sold out 9/15/23 7:38 PM
    Nico997     		16482 120
    129 items found, displaying 1 to 30.