Becoming disillusioned
I'm rapidly reaching the conclusion that although P-cars are great to drive, they are a complete pain in the arse to own. Don't get me wrong - I love them and they are (mostly) great pieces of engineering, but why is nothing ever easy in this life?
I had my car in to the dealer (PCEL) last November for its 2yr service and the 111-point inspection for the extended warranty . I handed over the cash for the warranty and went happily on my way.
Last week I received a phone call from my dealer. Apparently they'd forgotten to process the extended warranty and had lost the paperwork. I took the car in last Thursday for yet another warranty inspection, and as I dropped it off I mentioned a slight creaking noise I could hear from the front somewhere (not sure where) when I was exiting my underground car park with tight steering lock. To be honest I thought it was trim or fascia. I also mentioned the numerous recalls/workshop campaign stuff which was outstanding from the service.
Later that day I recieved another call. Apparently the creaking was being caused by a fault in the front suspension linkages. Good job this was covered by my extended warranty I thought.
No.
Apparently the manufacturer's warranty (which had just expired) would have covered the failure, but the Porsche approved extended warranty does not. If I end up paying for the repair (which incidentally is nothing to do with the creaking strut/bush problem for which there is a TSB), it will cost me Pounds600.
I'd just like to stress to all P-car owners the importance of getting absolutely every last niggle sorted out before your manufacturer's warranty expires. If you fail to do so you may end up in my situation with a very expensive extended warranty which doesn't cover failure which come to light a matter of weeks after the original warranty expires.
I'm hoping for some good will from Porsche UK, but I'm not holding my breath. The whole situation is very unsatisfactory, and until the repair is carried out, I'm reluctant to drive the car hard or over long distances.
A two year old car, which cost Pounds75,000, and only has 12,000 miles on the clock should not be afflicted by suspension failures, and more to the point we (the owners) should not be expected to pay for the repairs - especially when we've extended the warranty in the false belief that such failures would be covered. This can only be a manufacturing fault or a design flaw.
Everyone be warned.
Gaz
I had my car in to the dealer (PCEL) last November for its 2yr service and the 111-point inspection for the extended warranty . I handed over the cash for the warranty and went happily on my way.
Last week I received a phone call from my dealer. Apparently they'd forgotten to process the extended warranty and had lost the paperwork. I took the car in last Thursday for yet another warranty inspection, and as I dropped it off I mentioned a slight creaking noise I could hear from the front somewhere (not sure where) when I was exiting my underground car park with tight steering lock. To be honest I thought it was trim or fascia. I also mentioned the numerous recalls/workshop campaign stuff which was outstanding from the service.
Later that day I recieved another call. Apparently the creaking was being caused by a fault in the front suspension linkages. Good job this was covered by my extended warranty I thought.
No.
Apparently the manufacturer's warranty (which had just expired) would have covered the failure, but the Porsche approved extended warranty does not. If I end up paying for the repair (which incidentally is nothing to do with the creaking strut/bush problem for which there is a TSB), it will cost me Pounds600.
I'd just like to stress to all P-car owners the importance of getting absolutely every last niggle sorted out before your manufacturer's warranty expires. If you fail to do so you may end up in my situation with a very expensive extended warranty which doesn't cover failure which come to light a matter of weeks after the original warranty expires.
I'm hoping for some good will from Porsche UK, but I'm not holding my breath. The whole situation is very unsatisfactory, and until the repair is carried out, I'm reluctant to drive the car hard or over long distances.
A two year old car, which cost Pounds75,000, and only has 12,000 miles on the clock should not be afflicted by suspension failures, and more to the point we (the owners) should not be expected to pay for the repairs - especially when we've extended the warranty in the false belief that such failures would be covered. This can only be a manufacturing fault or a design flaw.
Everyone be warned.
Gaz
