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    Little bit OT but I have a big problem

    I just receive my new car (Audi Q7) and when I drive it back to home I see that it isn't 7 seats but it is only 5.

    My order was 7 seats!

    I call the dealer immediately and he says that he will check on my order. For your information I NEED 7 places because I always travel with my children (I don't care about 5 seats cars because I will never use it).

    He call me back an say me that it was not my error but the error of the dealer or of Audi, that I must give back the car, he will lend me a used car (I don't know wich?), he order for me a new Q7 but with 5 month of delay!!!!!!

    So I must drive for 5 month in a used car and I have ordered the good one.

    What do you think about this proposition?? I'm become crazy.... I have wait from September 2005 for this car!

    Last think I'm from Europe

    I'm sorry for my poor english.

    Thanks for all your answer!

    Re: Little bit OT but I have a big problem

    If you want a steak do not settle for a cheese burger. You need 7 seats get 7 seats

    Re: Little bit OT but I have a big problem

    Sue.

    The dealer has not held their end of the contract. I doubt he can find you a used Q7 or even an R-Class (the only remotely similar car I can think of)!
    Don't settle out of court without substantial monetary damages.

    Re: Little bit OT but I have a big problem

    It could be an honest mistake however regardless of their mistake, if I were you I would negotiate a major discount even if you have to write AUDI AG.

    Re: Little bit OT but I have a big problem

    You could try to negotiate directly with Audi for them to give you the next 7 seat Q7 coming off production with your preferred options. They're making a boatload of those cars, and there's no reason they couldn't get you the Q7 you originally ordered sooner than 5 months.

    Re: Little bit OT but I have a big problem

    incredible! i would never accept such a proposition... it is their mistake,they have to deliver another immediatly,otherwise cancel the order..

    Re: Little bit OT but I have a big problem

    Force them to rent you a 7 seats car for the next 5 months, and demand a discount for the Q7 you ordered.

    if they don't agree, threat them with canceling the order and suing them..
    if they still don't agree - you have 2 options.
    1- rent a car for now and sue them for the costs of the rent + compensation.
    2- try to get a 7 seats Q7 from another dealer, if you succeed, sue your dealership for the price difference.
    3- cancel the order and order a Mercedes GL.
    Now, go directly to a lawyer and sue the hell out of them.
    4- go to a lawyer with the full order you signed, and check with him your options.

    Re: Little bit OT but I have a big problem

    mljd,

    Sorry to hear of your problem. They should be able to make it right within weeks, not months- I can't believe there would be such a long wait for this vehicle. In the meantime, they should loan you a very nice 7 passenger vehicle. Good luck!

    Re: Little bit OT but I have a big problem

    Quote:
    Ron (Houston) said:
    It could be an honest mistake however regardless of their mistake, if I were you I would negotiate a major discount even if you have to write AUDI AG.



    yep

    Re: Little bit OT but I have a big problem

    Thanks for all, it is so good to have other advices . The order is cancelled, they will try to have one new as soon as possible (before 5 months). I hope that they will move quickly to have the new one.

    Have a nice week-end and many thanks.

     
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