reginos:
Suzy, I am not a judge or jury to administer justice. All is said here in the good spirit of debate. I just put myself in his position and I thought how someone more knowledgeable about cars and also more methodical in his actions would handle the situation more efficiently.
Like I said, please point out what Nick did wrong, especifically, in helping solve the issues and leading the mechanics, and what you with your superior knowledge of cars would have done to help solve the issues.
The time he spent making videos, he could have contacted Porsche in Stuttgart and presented his case at the right level. I remember RC made this point some time ago and also gave an e-mail address.
This is pure demagogy, spending a few minutes or hours in doing the 4 videos does not mean that he then does not have any time left over the course of the 10 months to do anything else He can do both and write a novel at the same time if he wanted to. And he did much more than do the videos, he left the car at the shop 7 times with no result, he contacted PCNA as far up as they would let him. He seemed to try to contact Stuttgart but we know how that usually works out, maybe you could help him get in contact "at the right level" since you seem to know how?
I thoroughly agree that these things shouldn't happen but once they occur the customer must choose the most effective course of action. What is Nick trying to achieve with his videos? To defame Porsche or to grab their attention? He cannot achieve both of these conflicting objectives. There were better ways either to sort out his car or to pursue his legal right IMO.
The irony is that thanks to the videos and the internet exposure that they gave his case, he got were he got. What were initially a series of youtube reviews from a proud 911 owner turned to be the main leverage he had to pressure PCNA to look at his case in which that 911 turned to be a lemon. Without the videos, PCNA and dealer would have been even less motivated to do anything, which is very sad, because I wonder what would happpen to those clients in the same boat that were not able to get as much exposure to his case.
Anyway the problem is in the wiring harness.
No, thats only ONE of the problems, read the full list of issues... some of them now caused by the mechanics at the shop like the watter pooling, rattles, fuse covers falling off, and loose fitting console parts...
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