Rennteam 2.0 - EN - Forum - 991 Carrera S Servotronic plus issue ? - Page2

Jul 6, 2013 9:32:17 AM

RC: Rennteam Administrator; Loc: Rennteam HQ , Germany; Posts: 59579, Gallery; Registered on: Mar 26, 2002; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

BangoO:

After 5 months, the issue has still not been fixed and I've been receiving very little support from the P dealers.

I have therefore asked the P dealer where I bought the car to take it back, now waiting for an offer...

Oh, c'mon...this cannot be. Have you contacted Porsche directly? If the dealer sucks, there is always another (higher) level to go to.

--

RC (Germany) - Rennteam Editor Porsche 991 Turbo S (Sept. 2013), Cayenne GTS (958), BMW X3 35d (2013)

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Jul 6, 2013 9:43:46 AM

reginos: Rennteam VIP; Loc: Nicosia , Cyprus; Posts: 12130, Gallery; Registered on: Mar 20, 2005; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

BangoO:

After 5 months, the issue has still not been fixed and I've been receiving very little support from the P dealers.

I have therefore asked the P dealer where I bought the car to take it back, now waiting for an offer...

I cannot believe, unless you didn't have the time or inclination to pursue the matter in a deliberate (I wouldn't say forceful) manner.

I know that Porsche have attended to worse issues in our market which is tiny relative to France. Porsche and VW Audi are normally the best for feedback to customer problems.

Anyway, notwithstanding the problem it was wrong to order a 911 with Power Steering Plus.

--

"Form follows function"

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Jul 6, 2013 9:49:17 AM

RC: Rennteam Administrator; Loc: Rennteam HQ , Germany; Posts: 59579, Gallery; Registered on: Mar 26, 2002; Reply to: reginos

Re: 991 Carrera S Servotronic plus issue ?

My next guess is that he wants to get rid of the car because it isn't what he expected... angry

If I would love a car, I would do everything possible to get a problem fixed. Just my humble opinion...

Remember the long thread(s) about what car to get? I kind of get the feeling that this just wasn't the right car.

Maybe I am wrong but if the dealer sucks in solving a problem, take it a level higher. That simple.

Another possibility (PLEASE do not get this wrong): There is nothing wrong with the car. The boss of a family friend once got a 911 Carrera S (997) a couple of years ago, he had driven a Mercedes SL before. After a couple of months he started complaining that the car "rattles" and that something is wrong. I drove with his car and it felt like any other 997 with sport chassis (he had bought it slightly used from the dealer lot) but apparently he wanted something more comfortable, without the "rattling" and "shaking" and other "nasty" noises (I always listened to the gorgeous sport exhaust...). I know I am reaching here and I do not want to offend anybody but this could be a possibility. Or maybe the 991 is just too boring (heard that one too from somebody who switched from a 997), too refined, this can be a problem to some too.

If there is a problem with the steering, PLEASE contact Porsche directly and forget about the dealer. If you like the car, it is worth giving it a shot. If you return it to the dealer, you will very likely loose a lot of money, unless he is willing to give you another 991 for a very good price.

--

RC (Germany) - Rennteam Editor Porsche 991 Turbo S (Sept. 2013), Cayenne GTS (958), BMW X3 35d (2013)

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Jul 7, 2013 7:42:31 AM

BangoO: Pilot; Loc: France , France; Posts: 366, Gallery; Registered on: Apr 22, 2006; Reply to: RC

Re: 991 Carrera S Servotronic plus issue ?

I love the car, but trust me there is clearly a problem with it, it changes direction without warning, and not by just a little. It's like you're not in control of the car anymore, and it's all very sudden when it happens (and sometimes a bit scary even though I can feel it coming now as I got used to it). This happens every single time I drive it, and I drive it everyday (I drove it 13.000kms already).

I bought the car at a P dealer which is 500 kms away, so I've tried addressing the issue with 2 closer P dealers, without success. They have escalated the issue to the factory, and I've been waiting for 5 months now...

Enough is enough, especially for such an expensive car !

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Jul 7, 2013 7:48:16 AM

dreamcar: Rennteam VIP; Loc: Hampshire , United Kingdom; Posts: 8797, Gallery; Registered on: Apr 19, 2004; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

Have you driven another 991S with power steering plus over any distance to see if this apparent waywardness is unique to your car? Can't believe that any manufacturer, let alone Porsche would allow any such serious safety related issue that you genuinely believe your car has without a serious and detailed investigation. Smiley

--

Porsche 997 Carrera S PDK Aqua Blue / Black - Skoda Octavia Mk.3 daily drive

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Jul 7, 2013 7:50:44 AM

Budster: Veteran; Loc: Cape Town , South Africa; Posts: 1029, Gallery; Registered on: Jul 9, 2011; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

Hi BangoO - is this your first Porsche? Just asking, as my one is my first, and it took me a while to get used to what I felt, after driving heavy, front engined Audis, was very light steering, expecially at high speed. Now that I'm used to it it's completely normal but I'm surprised that all the discussions about steering precision never suggest the 'lightness' of it - unless "feel" and "lightness" seem to be the same thing.

--

Porsche Carrera GTS (2012); Porsche Cayenne Diesel (2012)

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Jul 7, 2013 7:54:36 AM

BangoO: Pilot; Loc: France , France; Posts: 366, Gallery; Registered on: Apr 22, 2006; Reply to: Budster

Re: 991 Carrera S Servotronic plus issue ?

Hi dreamcar, I can't believe it either, and that is why I want to give them the car back.

Hi Budster, it's my 4th (Boxster S, Cayman S, 997 CS and this one) so I know how it feels when it works, and when it doesn't. It's not a lightness problem, it's a sudden change in direction, like if you just caught a big side wind on the highway (althouth obviously there is not wind at all), but even more sudden.

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Jul 7, 2013 7:59:01 AM

dreamcar: Rennteam VIP; Loc: Hampshire , United Kingdom; Posts: 8797, Gallery; Registered on: Apr 19, 2004; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

I remember BangoO you got your cobalt blue Boxster S at the same time we got ours Smiley

I still don't understand why this issue has not been taken very seriously by Porsche. I'm sure if I had directional control issues with my humble Skoda Octavia it would be dealt with as a matter of urgency Smiley

--

Porsche 997 Carrera S PDK Aqua Blue / Black - Skoda Octavia Mk.3 daily drive

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Jul 7, 2013 8:01:20 AM

BangoO: Pilot; Loc: France , France; Posts: 366, Gallery; Registered on: Apr 22, 2006; Reply to: dreamcar

Re: 991 Carrera S Servotronic plus issue ?

Hmmm... mine was that Carrera GT grey wink

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Jul 7, 2013 8:03:24 AM

dreamcar: Rennteam VIP; Loc: Hampshire , United Kingdom; Posts: 8797, Gallery; Registered on: Apr 19, 2004; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

BangoO:

Hmmm... mine was that Carrera GT grey

Ah - must be confused with another Rennteamer.....must be the hot weather and my age... Smiley Just checked the 2006 archive - WaT had the cobalt Boxster, also from France .... Smiley

Back to your 991 issue - maybe if Porsche monitor this forum as we believe they do it may get flagged, have you contacted Porsche direct in Stuttgart? The dealer says that they have but there is no reason why you should not do so. This is very sound advice from RC in his reply above and you should do this as a matter or urgency. I maybe talking out of turn here but why not PM him for guidance on where to direct your concerns?

You should not have to drive a car if it has a major problem which you believe to be the case and even less lose a ton of money by returning it over this - particularly if you are otherwise happy with it. Smiley

--

Porsche 997 Carrera S PDK Aqua Blue / Black - Skoda Octavia Mk.3 daily drive

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Jul 7, 2013 10:16:45 AM

reginos: Rennteam VIP; Loc: Nicosia , Cyprus; Posts: 12130, Gallery; Registered on: Mar 20, 2005; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

BangoO:

Drive another car with the same steering system for comparison.

If the issue proves unique to your car, send an e-mail to Porsche customer service.

Some years ago a friend had a repetitive problem with the electric windows of a humble Golf IV and no serious attention from the dealer. After he sent an e-mail to VW Germany, he was contacted within 24 hours by the embarrassed local importer who fixed his problems.

Direct contact helps.

--

"Form follows function"

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Jul 7, 2013 5:22:58 PM

RC: Rennteam Administrator; Loc: Rennteam HQ , Germany; Posts: 59579, Gallery; Registered on: Mar 26, 2002; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

You need to address this issue to Porsche Germany directly if the dealer(s) cannot help.

This is now way a 911 customer should be treated.

Has one of the dealers actually "confirmed" (experienced) the issue?

I still get the feeling that everything is somehow related to the tires but we have so much electronics in cars nowadays, I wouldn't be surprised.

--

RC (Germany) - Rennteam Editor Porsche 991 Turbo S (Sept. 2013), Cayenne GTS (958), BMW X3 35d (2013)

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Jul 7, 2013 8:54:49 PM

fritz: Rennteam VIP; Loc: BaWü , Germany; Posts: 10248, Gallery; Registered on: Jul 23, 2003; Reply to: BangoO

Re: 991 Carrera S Servotronic plus issue ?

BangoO:

I bought the car at a P dealer which is 500 kms away, so I've tried addressing the issue with 2 closer P dealers, without success. They have escalated the issue to the factory, and I've been waiting for 5 months now.

It sounds to me as if that constellation might be part of your problem in making some progress with resolving your issue.
Since you have involved three different dealers, and the one who sold you the car is furthest away from you, no one dealer will really feel that he "owns" the problem.
I think it's time you took up direct contact with Porsche's customer service department and find a direct correspondent there who is prepared to to take on, follow up and resolve your issue. The resolution will probably still involve using a dealer to do any necessary spanner work, so it might be best to nominate the one nearest to you unless you have good reasons not to want to use it.

--

fritz

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Jul 8, 2013 8:53:00 AM

reginos: Rennteam VIP; Loc: Nicosia , Cyprus; Posts: 12130, Gallery; Registered on: Mar 20, 2005; Reply to: fritz

Re: 991 Carrera S Servotronic plus issue ?

The new e-steering tries to correct understeer. The driver feels a pulse through the steering wheel. Perhaps this is exaggerated in BangoO's case through a fault.

If it is the system itself to blame and not the tyres, it leads to a faulty control unit or software most probably. It would have been very easy to diagnose, if someone spent some time.

--

"Form follows function"

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Jul 8, 2013 9:28:48 AM

RC: Rennteam Administrator; Loc: Rennteam HQ , Germany; Posts: 59579, Gallery; Registered on: Mar 26, 2002; Reply to: fritz

Re: 991 Carrera S Servotronic plus issue ?

fritz:

BangoO:

I bought the car at a P dealer which is 500 kms away, so I've tried addressing the issue with 2 closer P dealers, without success. They have escalated the issue to the factory, and I've been waiting for 5 months now.

It sounds to me as if that constellation might be part of your problem in making some progress with resolving your issue.
Since you have involved three different dealers, and the one who sold you the car is furthest away from you, no one dealer will really feel that he "owns" the problem.
I think it's time you took up direct contact with Porsche's customer service department and find a direct correspondent there who is prepared to to take on, follow up and resolve your issue. The resolution will probably still involve using a dealer to do any necessary spanner work, so it might be best to nominate the one nearest to you unless you have good reasons not to want to use it.

Very well said, I haven't even given a thought to that. Smiley

I would keep the car and get the issue (re)solved because everything else will surely cost a lot of money.

--

RC (Germany) - Rennteam Editor Porsche 991 Turbo S (Sept. 2013), Cayenne GTS (958), BMW X3 35d (2013)

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