The Jeep Grand Cherokee Trackhawk is a very interesting product, no doubt about it. My dealer was great but...and here it comes...not really someone I could connect with. Big dealer, countryside, more focused on handymen and similar customers, not intellectuals. I know how it sounds but he also sells tractors and similar stuff, so you get my point.
I am good with people (yes, I really am...when I do business with or want something from them ) but when the lead mechanic treats me like his buddy and says that it is normal that there is a loud whining noise at 250 kph and that it is normal that the fender covers pop out of their support and similar stuff, I get mad. No complaints about their skills but I really had to beg for fixes and sometimes I just couldn't connect to them, sorry.
I have a great connection to my Audi mechanic and to my Porsche mechanic but this one? Sorry. Had the best connection to my GT500 mechanic (you met him in Böblingen, remember? ), I would love to have someone like him for any car I own but he was way too far away and in the end, I couldn't always drive 400 km just to have him check minor issues.
So in the end, I have to agree with you: The dealership is half the ownership fun. If the dealer sucks, you can't really enjoy a car, no matter how good it is.
Yes, I'm afraid that like you, I will pass on the Jeep GC Trackhawk for exactly the reason you mentioned. My Mercedes dealer here in my town is great, some of the people working there are my customers for years, so I feel at home there. Unfortunately they always had the wrong (for me) products. The GLC 63 S AMG could be a change, I am really looking forward for my first test-drive.
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RC (Germany) - Rennteam Editor Porsche 991 Carrera 4 GTS Cabriolet (2015), Porsche Cayenne S Diesel (2017), Audi R8 V10 Plus (2016), Mini JCW (2015)