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    Re: OFFICIAL: Cayenne Turbo S (2012)

    Having owned Porsches since age 15 (now 49) I must say that the Porsche dealer in KC has always been a disappointment.  Service is terrible to the point where they don't put things back together correctly, they break stuff and I always find stuff undone after simple repairs.  I don't trust them to change oil and put caps back on etc.  They once tried to fix a rattle in my sunroof, put two huge dents in my roof behind the sunroof (from the inside out) and when I picked up the car they claimed the damage was pre- existing and that I had done it!!!!  Not even possible unless I had been working on the sunroof!  The sun roof still rattled.  They fixed the dents but treated me like I was lying about not having done it.  Incredible!  Since then they inspect my car for any dents when I bring it in like I am a criminal wanting them to fix my damage.  It is really sad.  I have been to their showrooms many times (pulling up in 911s) and they won't even talk to me much less offer a test ride.  It is not like they know me or have anything else going on at the time.  Forget about getting any information from the sales people - they act like they don't even drive the cars much less have any knowledge.  The prices they want vs. the trade in they offer are a 100% joke - and for what - lousy service and rude sales people?  Other than warranty repair (which they screw up more than half the time) I have NO use for them.  If Porsche is listening it should be pretty obvious who I am talking about.  I would be happy to spend time with them detailing what needs to be done!   Arrogance and incompetence is not a good way to run a business.  If not for the product itself they would not be able to run a lemonade stand.  Sad - I love Porsches and hate to see such poor customer service.  All the good service guys have left and started their own shops - which is why I use them for all repairs.  It is cheaper and MUCH better workmanship. If given a chance I would love to own the dealership and turn it around.  It would be so simple!Smiley


    Re: OFFICIAL: Cayenne Turbo S (2012)

    We have the best service at BH porsche here in LA. Ive been going there for 25 years and Trevor runs a superb operation with outstanding client service. He always delivers at the highest level.


     
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