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    Alignment problems

    Has anyone had any assistance from Porsche on front alignment? I know that Porsche had problems with Cayennes when they first came out and people were replacing tires from 5000 miles. I have a friend that did not notice the problem as it is the inside tread of front tires. They replaced tires and did a alignment but did not give any credit. There is 11000 miles on the Cayenne and I know that life expectancy on these tires are 15000 miles, but 1/3 credit on tire cost and pay for alignment should be allowed. This is a problem from the factory and should be addressed. Any comments would be appreciated.

    Re: Alignment problems

    Is it only for the Turbo or also for the S? I have my S since last May and I have almost 5k miles right now, no issues regarding tires

    Re: Alignment problems

    The abnormal wear on the inside of the front tires may be due to a settling of the suspension after delivery. This is a documented issue and is covered in Porsche Service Bulletin #4495 issued 10-24-03 and covers the Cayenne, Cayenne S and Cayenne Turbo with either steel or air suspension. During the first 120 miles (200 km) there may be a settling of the front suspension and alignment should be rechecked after that initial period.

    As a result of this issue, many dealers are replacing front tires that show abnormal inner tread wear. My dealer replaced mine at no charge and that was at 10,000 miles. In the US I think most dealers are making a goodwill replacement if the tires are abnormally worn but I do think this is optional and is up to each individual dealer.

    I would think the alignment check itself should be free. The bulletin instructs the dealer to recheck alignment after 120 miles so this should be at the dealer's expense.

    Re: Alignment problems

    Thanks GM. I will take service bulletin number to them tomorrow.

     
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